Inside Sales Representative

Shafer Heating & Cooling, LLC; Hingham (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement with Company Match

Paid Time Off

Paid Training

Job summary

Minuteman Plumbing, Heating & Cooling in Hingham, MA is hiring an Inside Sales Representative to help homeowners follow through on repairs and comfort upgrades they’ve asked us about. You’ll focus on warm, consultative outreach to move estimates into booked work and upgrades.

You’ll guide customers through financing options and rebates, schedule in-home consultations, and hand off qualified leads to dispatch and the install team. Strong communication and organizational skills are a must.

Qualifications

• No sales or HVAC experience required: we'll teach you the technical side.
• You build trust fast, listen more than you talk, and are genuinely helpful rather than pushy.
• Goal-driven and motivated by being paid for results, and comfortable hearing "no" and following up.
• Excellent phone, text, and written communication, and organized enough to manage dozens of open conversations.
• Comfortable on your feet outdoors walking neighborhoods in New England weather, with a valid driver's license and reliable transportation.
• Customer service, hospitality, retail, or door-to-door experience is a plus.

Responsibilities

• Call, text, and email homeowners who received an estimate but haven't moved forward, for both service repairs and full heating and cooling system replacements
• Find out what's holding them back and help solve it, including walking them through financing options and rebates
• Schedule approved jobs and in-home consultations, and hand off cleanly to dispatch and the install team
• Log every customer interaction accurately in our CRM so nothing falls through the cracks

Skills

Communication skills

Active listening

Customer service

Organization

Phone/Email/Text communication

Driver's license

Job description

Description

Minuteman Plumbing, Heating & Cooling is a family-owned home services company based in Hingham, MA, serving homeowners across the South Shore. We're hiring an Inside Sales Representative to help homeowners follow through on the repairs and comfort upgrades they've already asked us about.

Department

CSR

Location

Hingham, MA

Compensation

$80,000 - $100,000 / year

Key Responsibilities

• Call, text, and email homeowners who received an estimate but haven't moved forward, for both service repairs and full heating and cooling system replacements
• Find out what's holding them back and help solve it, including walking them through financing options and rebates
• Schedule approved jobs and in-home consultations, and hand off cleanly to dispatch and the install team
• Log every customer interaction accurately in our CRM so nothing falls through the cracks

Skills, Knowledge & Expertise

• No sales or HVAC experience required: we'll teach you the technical side
• You build trust fast, listen more than you talk, and are genuinely helpful rather than pushy
• Goal-driven and motivated by being paid for results, and comfortable hearing "no" and following up
• Excellent phone, text, and written communication, and organized enough to manage dozens of open conversations
• Comfortable on your feet outdoors walking neighborhoods in New England weather, with a valid driver's license and reliable transportation
• Customer service, hospitality, retail, or door-to-door experience is a plus

What We Offer

• Health Insurance
• Dental Insurance
• 401(k) Retirement with Company Match
• Paid Time Off
• Paid Training
• And so much more...