Inside Sales Representative

Addison Group; Franklin (TN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Uncapped bonus/commission

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Job summary

Addison Group seeks an Inside Account Manager in Franklin, TN to manage a high-volume client portfolio, drive growth, and cross-sell across product lines through CRM-driven outreach. You will work with Operations, Sales and Finance to ensure timely quotes and strong relationships.

The role offers $25–$28/hour base with an uncapped bonus/commission, comprehensive benefits, and solid opportunities for career advancement in a collaborative, goal‑oriented team.

Qualifications

• High school diploma or bachelor’s degree required or preferred.
• 2–3 years of relevant experience in account management, inside sales, or customer service.
• Experience managing a high-volume book of business or portfolio.
• Strong communication, organization, and time-management skills.
• Experience using CRM systems.

Responsibilities

• Own and manage a high-volume portfolio of customer accounts.
• Drive account growth and cross-selling opportunities across product lines.
• Maintain regular outreach with quarterly touchpoints.
• Document all interactions and opportunities in the CRM.
• Collaborate with field sales, Operations, and Finance.

Skills

Communication

Organization

Time management

CRM systems

Customer service mindset

Account management

Education

Bachelor's degree or High school diploma

Tools

CRM software

Job description

Pay Range: $25–$28/hour + Uncapped Bonus/Commission

The Inside Account Manager (IAM) is responsible for managing and growing a defined portfolio of customer accounts. Based in the Franklin office, this position is part of a centralized inside sales team and plays a key role in proactive account management, cross-selling, customer retention, and executing a disciplined, CRM-driven sales strategy.

Account Management & Growth

• Own and manage a high-volume portfolio of customer accounts.
• Ensure consistent purchasing activity and identify opportunities for account growth.
• Drive increased share of wallet across multiple product lines.
• Position the organization as the customer's primary and preferred supplier.
• Develop strong, long-term relationships with assigned customers.
• Maintain regular outreach across all assigned accounts, with a minimum of quarterly touchpoints.
• Execute a structured call cadence based on account size, activity, and growth potential.
• Conduct approximately 100–150 customer conversations per week.
• Serve as the primary point of contact and trusted partner for customers.
• Proactively identify customer needs and opportunities to strengthen relationships.
• Identify and execute cross-selling opportunities across business units and product lines.
• Support assigned operating companies with the ability to expand relationships across the full portfolio.
• Partner closely with field sales and internal teams to grow and strengthen customer relationships.
• Identify additional products and services that align with customer needs.

CRM & Performance Tracking

• Accurately document all customer interactions, activities, and sales opportunities within the CRM.
• Maintain accurate and up-to-date account notes, contact information, and activity records.
• Use account data and CRM insights to prioritize outreach and identify opportunities.
• Consistently track activity and performance against established goals.

Customer Support

• Respond to customer inquiries and resolve issues quickly and professionally.
• Collaborate with internal teams, including Operations, Customer Service, Sales, and Finance.
• Assist customers with quoting, order follow-up, and other account-related needs.
• Ensure customers receive timely and accurate communication throughout the sales and service process.

Qualifications

Required

• High school diploma with 2–3 years of relevant experience in account management, inside sales, customer service, or another customer-facing role; or a bachelor's degree in Business or a related field.
• Experience managing a high-volume book of business or customer portfolio.
• Strong communication, organization, and time-management skills.
• Ability to maintain consistent, high-volume customer outreach.
• Experience working within CRM systems.
• Strong customer-service mindset with a high level of ownership and accountability.
• Ability to effectively prioritize multiple accounts, opportunities, and customer needs.

Preferred

• Experience within packaging, distribution, manufacturing, or industrial sales.
• Exposure to multi-product or multi-business environments.
• Experience with cross-selling, upselling, or portfolio-based sales.
• Previous experience working in a metrics-driven inside sales environment.

What You'll Get

• Ongoing coaching and professional development.
• A collaborative, high-performing team environment.
• Clear growth and advancement opportunities.
• The tools, training, and support needed to succeed.
• Competitive hourly base pay of $25–$28/hour.
• Uncapped bonus/commission structure.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Ongoing training and professional development.
• Career growth opportunities within a growing organization.
• Collaborative, team-oriented culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.