Inside Sales Representative

Addison Group; Columbia (TN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) benefits

Job summary

Addison Group is partnering with a growing healthcare organization to hire an Inside Sales Representative I. This role focuses on helping members understand health plan options, answering questions, and guiding enrollment processes with a customer-centric approach.

The ideal candidate thrives in a fast-paced, goal-driven environment, delivering exceptional service while meeting sales and quality targets. This role includes opportunities for professional development and long-term career growth

Qualifications

• High school diploma or GED required.
• Active Tennessee Health Insurance License or the ability to obtain licensure upon hire.
• Experience in inside sales, customer service, call center, retail sales, or another customer-facing role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and establish trust.
• Comfortable in a performance-driven environment with measurable goals.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with Salesforce or another CRM is a plus.

Responsibilities

• Respond to inbound customer inquiries regarding healthcare plans and enrollment options.
• Make outbound follow-up calls to prospective members and existing customers.
• Educate customers on plan options and recommend solutions.
• Guide customers through enrollment with accuracy and compliance.
• Document customer interactions in the CRM system.
• Meet or exceed individual sales, quality, and customer service goals.
• Build positive relationships with customers through a consultative approach.
• Stay current on product knowledge, policies, and regulations.
• Collaborate with leadership to improve processes and customer experience.
• Identify customer concerns and escalate when necessary.
• Participate in ongoing training and development.
• Perform additional duties as assigned.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Independent work

Team collaboration

Education

High school diploma or GED

Active Tennessee Health Insurance License or ability to obtain licensure on hire

Tools

Microsoft Office

Salesforce

Job description

Compensation

$20–25/hour (based on experience)

Benefits

This position is eligible for medical, dental, vision, and 401(k) benefits through Addison Group.

Job Description

Addison Group is partnering with a growing healthcare organization to hire an Inside Sales Representative I. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, educating customers, and helping individuals find solutions that meet their needs.

In this role, you will assist prospective and existing members by providing information about healthcare plan options, answering questions, and guiding customers through the enrollment process. The ideal candidate enjoys working in a fast-paced, goal-oriented environment while delivering exceptional customer service.

Key Responsibilities

• Respond to inbound customer inquiries regarding healthcare plans, benefits, and enrollment options.
• Make outbound follow-up calls to prospective members and existing customers as needed.
• Educate customers on available plan options and recommend solutions based on their individual needs.
• Guide customers through the enrollment process while ensuring accuracy and compliance.
• Maintain detailed and accurate documentation of all customer interactions within the CRM system.
• Meet or exceed individual sales, quality, and customer service goals.
• Build positive relationships with customers by providing a professional, consultative experience.
• Remain current on product knowledge, company policies, and industry regulations.
• Collaborate with leadership and team members to improve processes and enhance the customer experience.
• Identify customer concerns and elevate issues appropriately when necessary.
• Participate in ongoing training and professional development.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• Active Tennessee Health Insurance License or the ability to obtain licensure upon hire.
• Previous experience in inside sales, customer service, call center, retail sales, or another customer-facing role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and establish trust.
• Comfortable working in a performance-driven environment with measurable goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and navigate multiple computer applications simultaneously.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with Salesforce or another CRM platform is a plus.
• Ability to work independently while contributing to a collaborative team environment.

Work Schedule

• Monday–Friday
• Full-time
• Overtime and occasional weekend hours may be required during peak enrollment periods.
• Opportunity to obtain or maintain health insurance licensing
• Collaborative and team-oriented work environment
• Professional development and career growth opportunities
• Stable, long-term opportunity within the healthcare industry

Equal Opportunity Employer

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.