Inside Sales Representative

Pasona Inc.; Fort Worth (TX); On-site; USD 44,000 - 46,000; Full time

Job summary

Pasona Inc. is hiring an Inside Sales / Customer Service Representative in Fort Worth for a Temp-to-Perm role. You will support customer orders, process orders in the ERP system, and communicate with an overseas factory to coordinate delivery instructions and shipping details.

The ideal candidate should be organized, detail-oriented, professional, and willing to learn. Prior industry experience is not required, and training will be provided.

Qualifications

• Prior office, customer service, or sales support experience is preferred.
• Basic proficiency in Microsoft Excel and other Office apps.
• ERP system experience is a plus, but not required.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Professional attitude and strong business manners.
• Self-motivated and proactive, with a willingness to learn and take initiative.
• Strong teamwork skills and willingness to assist colleagues.

Responsibilities

• Respond to customer inquiries via email and provide order and shipment updates.
• Enter and process sales orders in the ERP system.
• Coordinate with an overseas factory regarding orders, delivery instructions, shipping dates, and transportation methods.
• Maintain and update open order reports.
• Confirm purchase orders, quantities, pricing, and shipping information for accuracy.
• Provide customers with invoices, packing lists, and shipment information.
• Prepare sales and order reports as needed.
• Maintain organized customer account records and files.
• Work with the Accounting team to resolve billing or shipping issues.
• Assist other team members as needed and contribute to a collaborative work environment.

Skills

Customer service

Order processing

Sales support

ERP systems

Microsoft Excel

Communication skills

Organization

Teamwork

Education

High school diploma

College degree preferred

Tools

ERP systems

Microsoft Office

Job description

Inside Sales Representative

Employment Type: Temp-to-Perm

Pay Rate: $21-$22/hour

Schedule: Monday-Friday, Full-Time

7:00am-4:00pm or 8:00am-5:00pm (40 hours/week)

Work Location: Fort Worth, TX. On-site, 5 days per week

FLSA Status: Non-Exempt

Position Summary

We are seeking an Inside Sales / Customer Service Representative to support customer orders, order processing, and daily communication with customers and an overseas factory.

This position is ideal for someone who is organized, detail-oriented, professional, and enjoys working as part of a team. Industry-specific experience is not required, and training will be provided.

Responsibilities

• Respond to customer inquiries via email and provide order and shipment updates.
• Enter and process sales orders in the ERP system.
• Coordinate with an overseas factory regarding orders, delivery instructions, shipping dates, and transportation methods.
• Maintain and update open order reports.
• Confirm purchase orders, quantities, pricing, and shipping information for accuracy.
• Provide customers with invoices, packing lists, and shipment information.
• Prepare sales and order reports as needed.
• Maintain organized customer account records and files.
• Work with the Accounting team to resolve billing or shipping issues.
• Assist other team members as needed and contribute to a collaborative work environment.

Qualifications

• Previous office, customer service, sales support, or administrative experience preferred.
• Basic proficiency in Microsoft Excel and other Microsoft Office applications.
• ERP system experience is a plus, but not required.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Professional attitude and strong business manners.
• Self-motivated and proactive, with a willingness to learn and take initiative.
• Strong teamwork skills and willingness to assist colleagues when needed.
• High school diploma required; college degree preferred.

The ideal candidate is dependable, professional, team-oriented, and proactive. We welcome candidates who may not have direct industry experience but have a strong willingness to learn and grow.