Customer Service / Inside Sales / Buyer Representative

Sunnyside Supply Inc; Slovan (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

Sunnyside Supply Inc. in the United States is seeking a Customer Service / Inside Sales / Buyer Representative to join our team.

You will communicate with customers to identify needs, search inventory and vendors to find the best product, create quotes, process orders and manage POs with vendors. The ideal candidate is friendly, computer savvy, able to think critically and solve problems, with strong communication skills and experience in ERP systems.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service/inside sales/buying representative preferred.
• Comfortable using computers and ERP software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time efficiently.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Research products needed for customer, including current inventory, current vendors and other options to find best option.
• Prepare quotes based on customers needs, market value based on research while maintaining appropriate profit margins.
• Manage Sales Orders, including inputting proper information needed for each customer, with tracking through delivery.
• Manage Purchase Orders including inputting POs, working with vendors, tracking through delivery
• Coordinating with all appropriate departments and outside personal to assure smooth process for customer

Skills

Customer service

Active listening

Time management

ERP software

Education

High school diploma/GED

Tools

ERP software

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service / Inside Sales / Buyer Representative to join our team. In this role, you will communicate with customers to identify their needs, search our inventory and vendors to find the best product for customers need. Create quotes based on market research, process orders for customers and manage POs with vendors. The ideal candidate is friendly, computer savvy, able to critically think and problem solve.

Responsibilities

• Receive a high volume of inbound calls and emails
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Research products needed for customer, including current inventory, current vendors and other options to find best option.
• Prepare quotes based on customers needs, market value based on research while maintaining appropriate profit margins.
• Manage Sales Orders, including inputting proper information needed for each customer, with tracking through delivery.
• Manage Purchase Orders including inputting POs, working with vendors, tracking through delivery
• Coordinating with all appropriate departments and outside personal to assure smooth process for customer

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service / Inside Sales / Buying Representative or in a similar role is preferred
• Comfortable using computers and ERP software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively