Inside Sales Representative

Thornton & Grooms Heating, Cooling & Plumbing; Farmington Hills (MI); Presencial; USD 50 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Onsite nurse practitioner

6 paid holidays

PTO

401k match

Resumo da oferta

Thornton & Grooms Heating, Cooling & Plumbing is seeking a results-driven sales closer in Michigan. The role focuses on recovering opportunities across plumbing, electrical, and drain services to boost bookings and revenue.

You will follow up on estimates, convert leads via calls and texts, and coordinate sold work using ServiceTitan. A strong emphasis on relationships, persistence, and closing skills is required.

Qualificações

• 3+ years of sales or customer service experience preferred.
• Strong communication skills.
• Willingness to work evenings and weekends.
• Must be able to pass a drug test and background check.

Responsabilidades

• Follow up on unsold plumbing, drain, and electrical estimates.
• Convert leads through outbound calls, texts, and follow-up campaigns.
• Coordinate sold installations and service work through ServiceTitan.
• Track opportunities, close rates, and sales performance.

Conhecimentos

Sales

Customer service

Communication

Follow-up

Negotiation

Resilience

Relationship building

Ferramentas

ServiceTitan

Descrição da oferta de emprego

Thornton & Grooms | Trusted & Guaranteed Since 1937

Are you a natural closer with a passion for helping people make confident decisions? If you thrive on building relationships, overcoming objections, and turning opportunities into wins, this role is for you.

The Big Task

Recover opportunities from our Plumbing Service, Electrical Service, and Drain Sales teams to help fill the board, close unsold work, and drive revenue goals.

What You’ll Do

• Follow up on unsold plumbing, drain, and electrical estimates
• Convert leads through outbound calls, texts, and follow-up campaigns
• Save sold work by reducing cancellations and overcoming objections
• Offer financing, promotions, and high-authority closes to secure same-day bookings
• Coordinate sold installations and service work through ServiceTitan
• Track opportunities, close rates, and sales performance

KPIs

• Call quality score of 80%+
• Sell 10% of lost Drain Sales opportunities
• Sell 10% of unsold Plumbing Service opportunities
• Sell 10% of unsold Electrical Service opportunities
• Recover 20% of sold Plumbing & Drain work

Benefits

• Medical, Dental, Vision, Life Insurance
• Paid Parental Leave
• Onsite Nurse Practitioner
• 6 Paid Holidays
• PTO
• 401k 1:1 Match up to 4%
• And so much more!

Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

What You Bring

3+ years of sales and/or customer service experience preferred, strong communication skills, resilience, persistence, and the ability to work evenings and weekends. Must be able to pass a 9-panel drug test and background check.