Drain Sales and Service Manager

Thornton & Grooms Heating, Cooling & Plumbing; Farmington Hills (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision

401k with up to 4% match

Medical Clinic Onsite

Company Vehicle

Job summary

Thornton & Grooms Heating, Cooling & Plumbing seeks a skilled leader to unify the Drain Service and Drain Sales teams into a high-performance unit. You will coach technicians, develop structured plans for performance improvement, and drive overall department success.

We're looking for someone with over 3 years of leadership experience in home services or plumbing, strong communication skills, and a commitment to excellence. Benefits include unlimited PTO, medical, dental, vision, and a 401k match.

Qualifications

• 3+ years of leadership experience in home services, plumbing, drains, or a related trade.
• Proven ability to develop people and improve measurable performance outcomes.
• Valid driver's license with a clean motor vehicle record for the past three years.

Responsibilities

• Lead, develop, and unify the Drain Service and Drain Sales teams.
• Coach Drain Service Technicians and Drain Sales Specialists through field ride-alongs.
• Own department revenue, gross margin, and overall performance results.

Skills

Leadership

Coaching

Communication

Accountability

Education

High school diploma or equivalent

Continued education in leadership or management

Job description

Overview

If you're a proven leader who can develop people, drive performance, and hold a team accountable to results, you won't just manage a department; you'll help build the future of the trades.

The Big Task

Lead, develop, and unify the Drain Service and Drain Sales teams into a single high-performance operation that consistently delivers outstanding customer experiences, strong conversion metrics, and sustainable revenue growth.

What You'll Do

• Coach Drain Service Technicians and Drain Sales Specialists through regular field ride-alongs and real-time development
• Ensure technicians follow the NexStar Plumbing with Drain Tech Flow Chart on every call
• Ensure Drain Sales Specialists follow the NexStar Drain Sales Process
• Develop structured coaching plans to improve individual performance
• Conduct biweekly 1:1 meetings and quarterly Career Path Document reviews
• Lead weekly team meetings focused on training, accountability, and process improvement
• Build a culture where service technicians and sales specialists work as one team
• Own department revenue, gross margin, and overall performance results
• Drive lead turnover opportunities from service technicians to sales specialists
• Monitor callbacks, customer concerns, job profitability, and operational efficiency
• Resolve customer issues quickly while protecting the Thornton & Grooms reputation
• Identify and develop future leaders within the department

What We're Looking For

• 3+ years of leadership experience in home services, plumbing, drains, or a related trade
• Proven ability to develop people and improve measurable performance outcomes
• Experience managing service, sales, or combined field operations teams
• Strong coaching, accountability, and communication skills
• High school diploma or equivalent required
• Continued education in leadership, management, or the trades preferred
• Valid driver's license with a clean motor vehicle record for the past three years
• Ability to pass a background check and 9-panel drug screening

Benefits

• Unlimited PTO
• Medical, Dental, Vision
• 401k with up to 4% match
• Medical Clinic Onsite
• Company Vehicle
• and more!