Inside Sales Representative

Thornton & Grooms; Farmington Hills (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Thornton & Grooms in Farmington Hills, MI is seeking a natural closer with a passion for helping people make confident decisions. You will follow up on unsold plumbing, drain, and electrical estimates, and convert leads through outbound calls, texts, and follow-up campaigns to drive revenue.

You must be able to work evenings and weekends, possess 3+ years of sales or customer service experience, and pass a 9-panel drug test and background check.

Qualifications

• 3+ years of sales and/or customer service experience preferred.
• Strong communication skills and resilience.
• Willingness to work evenings and weekends; ability to pass a 9-panel drug test and background check.

Responsibilities

• Follow up on unsold plumbing, drain, and electrical estimates.
• Convert leads through outbound calls, texts, and follow-up campaigns.
• Save sold work by reducing cancellations and overcoming objections.
• Offer financing, promotions, and high-authority closes to secure same-day bookings.
• Coordinate sold installations and service work through ServiceTitan.
• Track opportunities, close rates, and sales performance.

Skills

Sales experience

Outbound calling

Objection handling

Communication

Persistence

Job description

Thornton & Grooms | Trusted & Guaranteed Since 1937

Are you a natural closer with a passion for helping people make confident decisions? If you thrive on building relationships, overcoming objections, and turning opportunities into wins, this role is for you.

The Big Task

Recover opportunities from our Plumbing Service, Electrical Service, and Drain Sales teams to help fill the board, close unsold work, and drive revenue goals.

What You’ll Do

• Follow up on unsold plumbing, drain, and electrical estimates
• Convert leads through outbound calls, texts, and follow-up campaigns
• Save sold work by reducing cancellations and overcoming objections
• Offer financing, promotions, and high-authority closes to secure same-day bookings
• Coordinate sold installations and service work through ServiceTitan
• Track opportunities, close rates, and sales performance

KPIs

• Call quality score of 80%+
• Sell 10% of lost Drain Sales opportunities
• Sell 10% of unsold Plumbing Service opportunities
• Sell 10% of unsold Electrical Service opportunities
• Recover 20% of sold Plumbing & Drain work

Benefits

• 6 Paid Holidays
• PTO
• 401k 1:1 Match up to 4%

And so much more!

Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

What You Bring

3+ years of sales and/or customer service experience preferred, strong communication skills, resilience, persistence, and the ability to work evenings and weekends. Must be able to pass a 9-panel drug test and background check.