Inside Sales Representative

Total Quality Logistics; Erlanger (KY); On-site; USD 45,000 - 70,000; Full time

Job summary

Total Quality Logistics (TQL) is seeking an Inside Sales Representative in Erlanger, KY. You will prospect, develop new business, and maintain relationships with customers, matching freight needs with carrier capacity.

Expect high-volume calls, lead qualification, and price negotiation while managing the full sales cycle to ensure customer satisfaction. The role requires strong communication and negotiation skills, a customer-service mindset, and the ability to work on-site.

Qualifications

• Inside Sales experience with outbound prospecting and closing new business.
• Customer service and satisfaction skills, handling inquiries and resolving issues.
• Lead generation: identifying prospects and creating opportunities.
• Account management: managing ongoing customer needs and growth.
• Strong communication, negotiation and interpersonal skills in a fast-paced setting.
• Comfort with high call volumes, CRM tools, and MS Office proficiency.
• Must be able to work on-site in Erlanger, KY with reliability.
• High school diploma required; bachelor’s/associate degree in business or sales preferred.
• Logistics/transportation/brokerage experience is a plus but not required; willingness to learn.

Responsibilities

• Prospect and develop new business relationships.
• Build and maintain relationships with customers.
• Match freight needs with carrier capacity.
• Make high-volume outbound calls and qualify leads.
• Negotiate pricing and manage full sales cycle from first contact to ongoing support.
• Monitor shipments and resolve service issues.
• Collaborate with operations and support teams for customer satisfaction.

Skills

Inside Sales

Outbound Prospecting

Closing New Business

Customer Service

Lead Generation

Account Management

Communication

Negotiation

On-site Erlanger KY

Education

High School Diploma

Assoc./Bachelors in Business or Sales

Tools

CRM tools

MS Office

Job description

Company Description Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the United States, operating in a $500 billion logistics market and generating over $8 billion in annual sales. TQL connects customers who have truckload freight with reliable carriers that have the capacity to move it efficiently and safely. Operating 24/7/365, the company supports work-life balance through dedicated sales support teams that handle accounting, after-hours calls, and specialized service needs. TQL emphasizes open, transparent communication from management, providing a supportive environment where team members can build custom career paths. With strong growth and unlimited potential, TQL offers significant opportunities for advancement and earnings for individuals who are driven to succeed.
Role Description This is a full-time, on-site Inside Sales Representative role based in Erlanger, KY. The Inside Sales Representative will prospect and develop new business, build and maintain relationships with customers, and match freight needs with carrier capacity. Daily responsibilities include making high-volume outbound calls, qualifying leads, negotiating pricing, and managing the full sales cycle from initial contact to ongoing account support. The role involves monitoring shipments, resolving service issues, and collaborating with operations and support teams to ensure customer satisfaction. The Inside Sales Representative is expected to meet and exceed performance targets while maintaining accurate records in the company’s systems.
Qualifications

• Demonstrated Inside Sales experience with a focus on outbound prospecting and closing new business.
• Skills in Customer Service and Customer Satisfaction, including handling inquiries, resolving issues, and building long-term relationships.
• Lead Generation capabilities, such as identifying prospects, researching potential customers, and creating opportunities.
• Account Management experience, including managing ongoing customer needs, tracking performance, and identifying growth opportunities.
• Strong communication, negotiation, and interpersonal skills, with the ability to work in a fast-paced, goal-driven environment.
• Comfort with high call volumes, CRM tools, and basic computer applications (e.g., MS Office).
• Ability to work on-site in Erlanger, KY, with reliability and a consistent work ethic.
• High school diploma required; associate or bachelor’s degree in business, sales, or related field preferred.
• Previous experience in logistics, transportation, or brokerage is a plus but not required; willingness to learn and adapt is essential.