Inside Sales Representative

Merchants Metals, LLC; Chicopee (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401K retirement plan

Disability insurance

Optional add-ons like Legal Shield

Job summary

Merchants Metals, LLC in Chicopee, Massachusetts is seeking an Inside Sales Representative to build relationships with customers and provide outstanding service. Responsibilities include identifying sales opportunities, managing customer interactions, and ensuring orders are handled efficiently.

The ideal candidate has 1-3 years of inside sales or customer service experience, a high school diploma or GED, and familiarity with CRM or ERP systems. We offer competitive health benefits, a retirement plan, and other perks.

Qualifications

• 1-3 years' experience in inside sales or customer service.
• Familiarity with CRM or ERP systems.
• Understanding of construction or building materials.

Responsibilities

• Identify, qualify, and close prospects.
• Provide outstanding service and support to customers.
• Manage sales pipelines and maintain customer data.

Skills

Sales experience

Customer service

Problem-solving

CRM software familiarity

Education

High school diploma or GED

Tools

CRM systems

ERP systems

Job description

About Merchants Metals

We’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

A Day in the Life of an Inside Sales Representative

• As an Inside Sales Representative, you’re a business partner to your assigned customers, always looking for ways to provide outstanding service to grow their business.
• You have a day-to-day relationship with your assigned customers, so you listen, ask questions, and uncover the pain points that lead to more sales.
• You identify, qualify, and close prospects that fit FSG’s ideal customer profile. You solve problems and provide relevant information, quote projects, and introduce new products.
• You provide world‑class customer service, ensuring that every order is entered, picked, loaded, and delivered quickly and accurately.

Requirements

A Successful Inside Sales Representative Candidate Must Have:

• One to three years’ experience in inside sales, sales, or customer service
• A high school diploma or GED
• Familiarity with customer relationship management (CRM) or enterprise resource planning (ERP) systems to manage sales pipelines, track orders, and maintain customer data efficiently.
• Understanding of construction, building materials, or fencing products to better support customer needs and provide informed product recommendations.

Why Work with Us?

• We offer a competitive salary and benefits, including health, dental, and vision coverage for you, your spouse, and your dependents.
• We invest in your retirement with a strong company match in your 401K.
• We plan for the unexpected with company‑paid and long‑ and short‑term disability insurance.
• We offer benefits that fit your situation with optional add‑ons like Legal Shield, Identity Theft Protection, Critical Illness insurance, and Accident insurance.