Inside Sales Representative

Triple-S Steel Holdings, Inc.; New Mexico; On-site; USD 50,000 - 70,000; Full time

Job summary

Triple-S Steel Holdings, Inc. is seeking a motivated Inside Sales representative to grow its customer base and ensure exceptional service. This role involves direct communication and coordination with customers to facilitate orders and ensure timely delivery of products.

The ideal candidate should possess at least two years of sales experience, preferably in the metals industry, and have strong customer service skills. Proficiency in MS Office is also required.

Qualifications

• Minimum of two years of experience in customer service or sales required.
• Experience in metals industry distribution or manufacturing preferred.
• Proficiency in MS Office applications is required.

Responsibilities

• Maintain and expand customer database.
• Coordinate between customer and traffic dispatcher for on-time delivery.
• Capture accurate information in CRM software.

Skills

Customer service skills

Communication skills

Time management

Proficiency in MS Excel

Proficiency in MS Word

Proficiency in MS Outlook

Education

Two years of experience in customer service or sales

Experience in metals industry distribution or manufacturing

Some college education

Tools

CRM Software

Job description

Overview

We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking, and following up on orders. During the order execution process inside salespeople coordinate between operations and the outside salespeople to meet or exceed customer expectations. Most important is build relationship with current and prospective customers

Responsibilities

• Maintaining and expanding customer database.
• Attending sales group meetings.
• Capturing accurate and complete information in customer relationship management.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher to insure on-time delivery of material.
• Communicating with customers in regard to current relative market information and capturing relative feedback.
• Obtain and provide feedback on Competitor pricing/equipment to Management
• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
• Manage a database of potential customers and contact them on a regular base for new opportunities
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales
• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
• Note suggestions or complaints and communicate to the Quality/Operations group.
• Utilize CRM Software to keep track of important customer ‘touches’.
• Support the Quality System of the Company.

Qualifications

Education and Experience:

• Minimum of two (2) years of experience in customer service or sales required
• Experience in metals industry distribution or manufacturing preferred
• Some college education preferred; must be comfortable working with computer systems in a fast‑paced environment
• Experience with pipe, tube, fittings, and flanges is a plus

Knowledge/Skills/Competencies:

• Ability to work in a fast‑paced, self‑directed entrepreneurial environment.
• Highly developed customer service skills.
• Excellent communications and telephone sales personality skills.
• Effective time management skills, ability to multi‑task and prioritize day‑to‑day activities.
• Proficiency in MS Excel, Word, and Outlook.