Inside Sales Rep

Y-Axis; Wyoming (OH); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Y-Axis seeks an energetic Inside Sales Representative to build strong customer relationships through high-quality service and professional interactions. You will manage orders, update ERP data, and coordinate with production and logistics to ensure timely fulfillment.

The role emphasizes customer relationship management, accurate data handling in ERP, and collaboration with outside sales teams. Strong MS Office skills and a bachelor’s degree are preferred.

Qualifications

• Sales experience required.
• Bachelor’s degree in Business, Communications or Marketing preferred.
• Excellent interpersonal skills and ability to work autonomously.

Responsibilities

• Interact with customers to provide status updates and fulfill service needs.
• Maintain accurate customer profile information in ERP.
• Enter customer orders and coordinate with internal and external parties.
• Oversee order fulfillment with finance, production and logistics.
• Monitor inventory levels and reserve inventory as needed.
• Provide support to outside sales through reports and data requests.
• Manage customer claims through to resolution.
• Monitor shipments for on-time delivery and communicate delays.
• Prepare customs paperwork for out-of-country shipments.

Skills

Sales experience

Interpersonal skills

Time management

Microsoft Office

ERP familiarity

Education

Bachelor's Degree

Tools

ERP software

Microsoft Office Suite

Job description

Inside Sales, Customer Relationship Management, ERP Software, Order Fulfillment, Inventory Management, Customs Paperwork, Microsoft Office, Interpersonal Skills, Time Management, Claims Resolution

Metalworking Machinery Manufacturing

Description

Description Job PurposeThe Inside Sales Representative role is designed for an energetic and confident inside sales candidate looking to join a rewarding and entrepreneurial environment. We strive to build strong relationships with our customers by providing high levels of service, valued opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams.

Primary Duties and Responsibilities

• Interact directly with customers to provide status updates and fulfill service needs.
• Maintain accurate customer profile information.
• Capture customer job specifications and accurately maintain updates within the Company’s ERP.
• Enter customer orders, providing relevant information to internal and external parties.
• Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams.
• Monitor inventory levels at each location and reserve inventory as needed for customers.
• Maintain product knowledge and understanding of customer needs/requirements.
• Actively retrieve purchase orders from customer portals.
• Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests, and purchase orders.
• Manage all customer claims up to and including claims resolution.
• Monitor shipments to ensure on-time delivery and communicate changes or delays to the customer.
• Prepare customs paperwork for out-of-country shipments.

Qualifications

• Sales experience required.
• Familiarity with Steel Industry, preferred.
• Excellent interpersonal skills, team player, and results orientated.
• Ability to manage own time effectively and to work autonomously.
• Confident in computer skills including Microsoft Office suite.
• Bachelor’s Degree, preferably in Business, Communications or Marketing.

Responsibilities

Responsibilities The role focuses on managing customer relationships, processing orders through the ERP system, and coordinating with production and logistics for successful fulfillment. It also involves supporting the outside sales team and handling customer claims and shipping documentation.