Inside Sales Representative

Combined Metals Company, LLC; Grand Prairie (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Combined Metals Company, LLC in Grand Prairie, TX is seeking an Inside Sales Representative to build relationships with customers, manage accounts, and drive growth. You will work closely with the Outside Sales Representative, qualify leads, and coordinate with Inventory, Quality, AR, and Marketing to ensure exceptional service. Occasional travel to customers or trade shows may be required.

The role requires strong communication, multi-tasking, and proficiency with CRM and Microsoft 365.

Qualifications

• Minimum 2 years’ sales experience in metals preferred or associate degree required.
• Experience with CRM software is a plus.
• Experience with Microsoft 365 Suites including Word and Excel.

Responsibilities

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Work closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
• Work with customers to resolve any discrepancies.
• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
• Share market insights and feedback with the sales and leadership teams.
• Provide customers with all required documents.
• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform any other assigned duties.

Skills

Communication

Time management

Inside sales

Sales techniques

Education

Associate degree

Tools

CRM software

Microsoft 365

Job description

Job Details

Duties and Responsibilities

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Work closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
• Work with customers to resolve any discrepancies.
• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
• Share market insights and feedback with the sales and leadership teams.
• Provide customers with all required documents.
• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform any other assigned duties.

Required Education And Experience

• Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.
• Experience with CRM software a plus.
• Experience with Microsoft 365 Suites including Word and Excel.

Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Proven work experience as an Inside Sales Representative.
• Hands‑on experience with multiple sales techniques.

Working Conditions (Including Physical And Mental Demands)

• Normal manufacturing working environment – standing, sitting, walking – typically inside a building.
• Occasional stooping, twisting, lifting, bending, and carrying.
• Minimal exposure to noise, dirt, chemicals, and temperature variations.
• Frequent use of computers.
• Occasional travel.
• Manual dexterity for use of computer, telephone and other office equipment as needed.
• Ability to speak, hear and interpret sounds and speech.