Inside Sales Representative

Qualitrol International

Charlotte (NC)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company matching

Paid time off and holidays

Parental leave

Access to training and development courses

Job summary

A leading automation parts reseller in Charlotte is seeking an Entry-level Sales and Business Development representative. The role involves generating sales through customer support, maintaining relationships, and meeting sales targets. Ideal candidates possess experience in inside sales, strong communication skills, and a proactive attitude. The company offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

Proven experience in inside sales or customer support.
Exceptional written and verbal communication skills.
Goal-oriented with a strong sales track record.

Responsibilities

Generate sales of products and services via phone, email, or chat.
Provide support for customer inquiries and prepare quotes.
Develop lasting customer relationships through follow-ups.
Meet and exceed quarterly sales quotas.

Skills

Inside sales experience

Customer support

Communication skills

Relationship building

Proficiency in CRM software

Organizational skills

Problem-solving skills

Tools

SalesForce

P21 systems

Job description

About Qualitrol International

Qualitrol International is a global automation parts reseller and repair facility. We service customers worldwide, providing excellent customer and sales support. Our repair division is home to expert technicians that are ready to serve your needs any day or time of the week. Acquired by CIMTEC Automation as their repair division, Qualitrol International has come full circle to becoming the #1 repair facility for GE's 90-70, Rx7i's and 90-30's. We are recognized globally for our expert robotic, HMI, and Drive repairs. Qualitrol is focused on giving our customers excellent service, to manufacturers around the world.

Responsibilities

Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.
Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.
Prepare and generate customer quotes, and efficiently enter product orders into the system.
Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms.
Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.
Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
Actively participate in regularly scheduled company and team meetings.
Be adaptable and willing to take on other responsibilities as assigned by the management team.
Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
Utilize, update and maintain company SalesForce and P21 systems.

Qualifications

Proven experience in inside sales, customer support, or a related field.
Exceptional communication skills, both verbal and written.
Strong ability to build and nurture customer relationships.
Goal-oriented, with a track record of meeting or exceeding sales targets.
Proficient in using CRM software and other sales-related tools.
Highly organized, detail-oriented, and able to manage multiple tasks effectively.
Self-motivated, proactive, and a team player.
Ability to adapt to a fast-paced and dynamic work environment.
Excellent problem-solving skills and a customer-centric mindset.

About Flow Control Group and Benefits

Qualitrol operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company focused on technically oriented products and services for flow control, fluid handling, process, industrial automation, and life sciences with locations throughout North America. FCG connects over 3,000 suppliers, 15,000 customers, 90 brand companies, and about 1,700 employees, supporting the movement of mission-critical components to diverse end markets.

Benefits and Career Growth

We offer an attractive benefits package including Medical, Dental, and Vision insurance, 401(k) with company matching, paid time off and holidays, parental leave, and other programs. FCG University provides access to over 80,000 courses for training and development. We are committed to your professional growth with a network of brands across North America and opportunities for advancement.

Equal Opportunity

Flow Control Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or other legally protected characteristics.

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