Inside Sales Representative

CIMTEC Automation; Charlotte (NC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

PTO & Holidays

Parental Leave

FCG University Courses

Job summary

CIMTEC Automation in Charlotte seeks an inside sales professional to drive growth, handle inquiries, and quote processing. You will build lasting customer relationships, collaborate with support and fulfillment teams, and pursue new sales opportunities to meet quarterly targets.

The role requires strong communication, organization, and a proactive, customer-focused mindset, with a track record of reaching sales goals. This is a customer-facing position in a fast-paced environment.

Qualifications

• Proven experience in inside sales, customer support, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong ability to build and nurture customer relationships.
• Goal-oriented with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales-related tools.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and a team player.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a customer-centric mindset.

Responsibilities

• Generate sales of all company products and services to customers contacting by phone, email, or chat.
• Provide exceptional phone support for customer inquiries, including pricing, product availability, order status, and information about services.
• Prepare and generate customer quotes and enter product orders into the system.
• Develop and maintain strong customer relationships through regular follow-up via phone and email.
• Collaborate with customer support and order fulfillment teams to ensure seamless service delivery.
• Participate in regularly scheduled company and team meetings.
• Be adaptable and willing to take on other responsibilities as assigned by management.
• Source new sales opportunities via inbound leads and outbound calls/emails.
• Qualify opportunities and route to sales executives for closure.
• Work to meet/exceed quarterly sales quotas and support company growth.
• Coordinate with outside sales reps to ensure timely order processing.

Skills

Inside sales

Customer support

Communication skills

Relationship building

CRM software

Detail-oriented

Team player

Tools

CRM software

Job description

About CIMTEC Automation

Established in 1987, CIMTEC Automation is a leader in full-service, customized industrial automation services and products.

About the Company

CIMTEC Automation has become one of the industry's largest, most advanced, responsive and trusted automation products and engineering solutions providers for industries including: Automotive, Pharmaceutical, Food and Beverage, Consumer Products, Transportation, Oil and Gas, Utilities, Custom Machine Builders, and the Military.

Responsibilities

• Generate sales of all company products and services to customers contacting the company by phone, email, or chat services.
• Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services.
• Prepare and generate customer quotes and efficiently enter product orders into the system.
• Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email.
• Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery.
• Actively participate in regularly scheduled company and team meetings.
• Be adaptable and willing to take on other responsibilities as assigned by the management team.
• Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails.
• Qualify potential opportunities and route them to the appropriate sales executives for further development and closure.
• Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success.
• Work with your outside sales reps daily to ensure orders get processed in an accurate and timely manner.

Qualifications

• Proven experience in inside sales, customer support, or a related field.
• Exceptional communication skills, both verbal and written.
• Strong ability to build and nurture customer relationships.
• Goal-oriented, with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales-related tools.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and a team player.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a customer‑centric mindset.

Why Build a Career with Us?

Flow Control Group (FCG) offers a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive benefits include Medical, Dental and Vision insurance, a 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, and parental leave.

FCG University provides over 80,000 courses for learning and training.

Career growth opportunities across more than 100 brands across North America, with custom training programs, mentorship, and a supportive environment.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.