Inside Sales Representative

Fluid Flow Products; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) matching

Career growth opportunities

Employee referral program

Paid time off & holidays

Parental leave

Job summary

Fluid Flow Products in Charlotte, NC is seeking an Inside Sales and Service Support associate to coordinate jobs from purchase order to invoice and support the outside sales team.

You will quote parts and services, enter orders, expedite, and maintain strong customer relationships while using Salesforce and FSM to stay organized and responsive.

Qualifications

• Proficiency in Word, Excel, and Outlook; Salesforce/FSM experience is a plus.
• Strong written and oral communication skills.
• Mechanical aptitude.
• Candidates with relevant degrees or craft certification are encouraged to apply.
• Good research skills using existing files from our records.
• Ability to meet deadlines and work under pressure in a fast-paced environment.
• Ability to prioritize work and support outside sales; funnel leads to the sales team.
• Order processing and expediting.
• Digital filing.
• Availability to work 8 AM–5 PM Monday–Friday at the Shopton Road Charlotte, NC office.

Responsibilities

• Quote parts as well as service.
• Enter new orders.
• Expedite parts orders.
• Maintain and cultivate positive customer relationships.
• Provide price and availability on standard or specialty items.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to ensure timely deliveries.
• Handle inquiries professionally.
• Coordinate with outside sales team to funnel leads.
• Resolve product issues over phone or email.
• Communicate to arrange service schedules.
• Invoicing for completed work.
• Coordinate shipment of rental equipment.
• End-of-month reporting for hours at key customer sites.
• Arrange safety training for Technicians as Service Support.
• Maintain files in Salesforce and FSM.

Skills

Microsoft Word

Excel

Outlook

Written and verbal communication

Mechanical aptitude

Degree or craft certification

Research skills

Deadline-driven

Prioritization

Order processing

Expediting

Digital filing

Customer service

Team collaboration

Education

Relevant degree or craft certification

Tools

Salesforce

FSM

Job description

About Us

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

Company

Fluid Flow Products

About Us

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.

Website: https://fluidflow.com/

Summary

Industry-leading distributor of engineered equipment seeks an Inside Sales and Service Support position for an immediate opening in our Charlotte, NC office. We are a well-established firm that does business with large manufacturing sites in the Southeast. Our parent company has investments across the United States and Canada and continues to support us with the resources needed to grow the business. Our Charlotte operation has been in place for many decades. We specialize in the sale and service of compressed air systems, thermal fluid heaters, rotating equipment, and filtration. The successful applicant will support our field sales and service business by coordinating jobs from purchase order to invoice as Service Support and supporting the outside sales team.

• Quoting parts as well as service
• Entering new orders
• Expediting parts orders
• Maintaining and cultivating positive customer relationships
• Providing price and availability on any standard or specialty items directly to customers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to ensure critical deliveries.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail
• Communicate with customers and colleagues to arrange service schedules
• Invoicing work that has been completed
• Coordinate the shipment of rental equipment
• End-of-month reporting for hours worked at key customer sites for safety records
• Arranging safety training for Technicians as Service Support
• Maintain files in Salesforce and Field Service Management with Service Coordinator as needed.

Job Requirements

• Microsoft Word, Excel, and Outlook proficiency; Salesforce/FSM experience a plus
• Good written and oral communication skills
• Mechanical aptitude
• Candidates with relevant degrees or craft certification are encouraged to apply
• Good research skills, using existing files (paper and electronic) from our records
• Ability to work under a deadline
• Ability to prioritize work in a fast-paced environment with multiple simultaneous requests
• Order Processing, Expediting
• Digital Filing
• Ability to work 8 AM to 5 PM Monday-Friday at the Shopton Road Charlotte, NC office.

Competencies

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive, and sense of responsibility
• Team player!

Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits

• Medical, Dental and Vision insurance (among other plans)
• competitive 401(k) matching program
• career growth opportunities
• employee referral program
• paid time off and holidays
• as well as parental leave

Training

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.