Inside Sales Representative

VESSEL; Carlsbad (CA); Presencial; USD 52 000 - 76 000; Tempo integral

Resumo da oferta

VESSEL is seeking a Green Grass Inside Sales Representative to act as a liaison, provide product information, and resolve customer account issues with accuracy and efficiency.

You will set and meet sales targets, manage orders (including RepSpark B2B), coordinate with embroidery, prepare invoices, and stay informed about industry trends and PGA Tour schedules to drive brand growth.

Qualificações

• 1-3 years of experience in inside sales, account management, or customer service (B2B preferred).
• Experience in golf industry or with green grass accounts is a plus.

Responsabilidades

• Set and meet personal and team sales targets.
• Learn golf bag products and communicate their value to customers.
• Partner with OSRs to place orders and communicate order details and status.
• Check in with top clubs every 2–4 weeks.
• Identify customer needs and follow up to ensure satisfaction.

Conhecimentos

Inside sales experience

Account management

Customer service

Communication

Ferramentas

RepSpark

ERP systems

Google Workspace

Descrição da oferta de emprego

A Green Grass Inside Sales Representative will act as a liaison, provide product/services information, and resolve any emerging problems that our Green Grass customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

Sales and Account Management

• Set and meet personal and team sales targets.
• Learn our golf bag products, features, and benefits in depth so you can clearly communicate their value to customers and prospects.
• Partner with OSRs to place orders and communicate directly with end customers on order details, approvals, and status.
• Check in with our top 10 clubs every two to four weeks.
• Identify customer needs and follow up to make sure they're satisfied.

Order Management

• Enter and process sales orders, including RepSpark B2B orders, accurately and efficiently.
• Create and send personalization and custom logo mockups for customer approval.
• Coordinate with the embroidery team to make sure orders are completed correctly.
• Prepare orders for delivery or pickup on schedule and by promised dates.
• Review open sales and assembly orders at least once a week.

Billing and Customer Service

• Prepare and send invoices, and follow up on outstanding payments.
• Resolve customer complaints promptly with appropriate solutions, and follow up to confirm they're resolved.

Reporting and Industry Knowledge

• Submit sales, order status, and shipment status reports as requested.
• Stay current on industry trends, competitor activity, and the PGA Tour schedule.

Other Responsibilities

• Attend trade shows and special events as needed to build brand awareness and drive sales.
• Take on special projects and training as assigned and complete them thoroughly.
• Follow company procedures, quality standards, and safety rules.
• Keep the workspace clean, safe, and organized.

Position Overview

A Green Grass Inside Sales Representative will act as a liaison, provide product/services information, and resolve any emerging problems that our Green Grass customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

Sales and Account Management

• Set and meet personal and team sales targets.
• Learn our golf bag products, features, and benefits in depth so you can clearly communicate their value to customers and prospects.
• Partner with OSRs to place orders and communicate directly with end customers on order details, approvals, and status.
• Check in with our top 10 clubs every two to four weeks.
• Identify customer needs and follow up to make sure they're satisfied.

Order Management

• Enter and process sales orders, including RepSpark B2B orders, accurately and efficiently.
• Create and send personalization and custom logo mockups for customer approval.
• Coordinate with the embroidery team to make sure orders are completed correctly.
• Prepare orders for delivery or pickup on schedule and by promised dates.
• Review open sales and assembly orders at least once a week.

Billing and Customer Service

• Prepare and send invoices, and follow up on outstanding payments.
• Resolve customer complaints promptly with appropriate solutions, and follow up to confirm they're resolved.

Reporting and Industry Knowledge

• Submit sales, order status, and shipment status reports as requested.
• Stay current on industry trends, competitor activity, and the PGA Tour schedule.

Other Responsibilities

• Attend trade shows and special events as needed to build brand awareness and drive sales.
• Take on special projects and training as assigned and complete them thoroughly.
• Follow company procedures, quality standards, and safety rules.
• Keep the workspace clean, safe, and organized.

Qualifications

• 1-3 years of experience in inside sales, account management, or customer service (B2B preferred).
• Experience in the golf industry or with green grass accounts is a plus.
• Strong organizational skills and attention to detail.
• Clear, professional written and verbal communication.
• Comfort with order management or ERP systems, B2B platforms (RepSpark experience a plus), and Google Workspace.
• Ability to manage multiple orders and deadlines at once