Retail Golf Equipment Sales Associate

Dick's Sporting Goods; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Dick's Sporting Goods is seeking a customer-oriented individual in Appleton, Wisconsin, to assist customers with golf services. This role involves fostering relationships with clients, providing service excellence, and leveraging knowledge of golf equipment to meet customer needs.

Ideal candidates should have golf industry experience and the ability to create an inclusive environment. Responsibilities include educating customers on fittings and repairs, while promoting loyalty programs and store standards.

Qualifications

• Golf industry experience preferred.
• Ability to assess customer needs and recommend products.
• Knowledge of golf equipment including fittings and repairs.

Responsibilities

• Establish and maintain effective relationships with customers.
• Assist customers in need of golf services.
• Educate customers about club fittings and repair services.

Skills

Customer service

Golf fitting

Sales techniques

Relationship building

Product knowledge

Education

Associates degree or technical diploma in the Golf industry

Job description

SERVICES

• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Aides athletes by assessing their needs and directing them to the golf services area that most effectively meets their needs.
• Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance.
• Demonstrates knowledge of all vendors equipment including heads, shafts, and grips.
• Supports store services sales by educating the customer on the benefits of club fittings and club repair services available.
• Makes equipment and accessory recommendations tailored to the customer.

OPERATIONS

• Assists in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Participates in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained.
• Increases store revenue and profitability through a proven process.

OTHER

• Promotes Company programs including but not limited to ScoreCard loyalty, product warranty, private label credit card enrollment, etc.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures; maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Creates an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Takes an all-hands-on-deck approach to support the team.

TEAMMATE TRAITS

• Ensures accountability
• Customer‑focus
• Collaborative
• Instills trust
• Decision‑quality/decision‑making abilities
• Action‑oriented

QUALIFICATIONS

• Golf industry experience preferred
• Golf fitting experience preferred
• Associates degree or technical diploma in the Golf industry preferred