Inside Sales Representative

Kratos Industries LLC; Arvada (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Boot reimbursement

Employee referral bonuses

Job summary

Kratos Industries LLC in Arvada, CO is seeking an Inside Sales Representative who will serve as the main contact for customers, manufacturers' reps, distributors, and engineers; follow up on quotations, gather project intelligence, secure purchase orders, and drive momentum through the sales cycle.

You will maintain accurate CRM data, support order entry, and perform commercial tasks to improve the quotation-to-order process; strong communication and organization are essential as you collaborate

Qualifications

• Associate's degree in Business, Engineering, Supply Chain, or related field, or equivalent experience.
• 3+ years of customer-facing experience in industrial manufacturing or engineered-to-order environments.
• Strong communication skills and ability to manage multiple priorities.
• Experience with CRM and ERP systems; proficient in MS Office.

Responsibilities

• Proactively follow up on quotations to obtain purchase orders and updates.
• Maintain CRM data accuracy and support order entry.
• Enter customer orders into ERP and coordinate with Sales, PM, Engineering, and Operations.
• Provide commercial support to advance sales opportunities and customer communications.

Skills

Customer focus

Communication

Relationship building

Initiative

Time management

Commercial acumen

Problem solving

Education

Associate degree or equivalent

Tools

CRM systems

ERP systems

MS Excel

MS Outlook

MS Word

Job description

About this position

Description:

Salary: $70,000 - $85,000

Hours: M-F "In house" 7:30 - 4:30

Position Summary

The Inside Sales Representative plays a critical role in advancing sales opportunities and supporting the commercial success of the organization. This position serves as a primary point of contact for customers, manufacturers' representatives, distributors, contractors, and engineering firms by proactively following up on quotations, gathering project intelligence, securing purchase orders, and maintaining momentum throughout the sales cycle.

In addition to customer engagement, the Inside Sales Representative is responsible for maintaining accurate CRM data, supporting order entry activities, and completing commercial tasks that improve the efficiency of the quotation-to-order process. The successful candidate is organized, persistent, customer-focused, and energized by building relationships through proactive communication. This role requires a high level of comfort initiating phone conversations and engaging customers and manufacturers' representatives to advance opportunities, gather market intelligence, and strengthen commercial relationships.

Roles & Responsibilities

• Proactively follow up on quotations to obtain purchase orders, project status updates, anticipated award dates, competitive feedback, and other commercial intelligence while maintaining strong relationships with customers, manufacturers' representatives, distributors, contractors, consulting engineers, and EPC firms.
• Serve as a responsive commercial resource throughout the sales cycle by identifying stalled opportunities, executing follow-up strategies, and escalating significant commercial issues, competitive activity, and customer concerns to Sales leadership.
• Create, maintain, and update opportunities, contacts, activities, and customer interactions within the CRM system while ensuring data accuracy, completeness, and timely documentation that supports forecasting and pipeline visibility.
• Perform routine CRM audits and support continuous improvement initiatives that enhance data quality, reporting capabilities, workflow efficiency, and commercial processes.
• Enter customer orders into the ERP system accurately, verify commercial information, and coordinate with Sales, Project Management, Engineering, and Operations to ensure a seamless transition from quotation to order execution.
• Assist in resolving commercial discrepancies, missing documentation, and customer requests that may delay order processing or project execution.
• Execute customer communications, sales reporting, and the collection of project documentation necessary to advance sales opportunities.
• Perform high-value commercial activities that improve the speed, responsiveness, and effectiveness of the quotation-to-order process while enhancing the overall customer experience.
• Support Kratos Outside Sales and Sales Engineers by providing timely commercial support, project updates, customer follow-up, and administrative assistance to advance sales opportunities.
• Contribute to special projects, process improvements, and other commercial initiatives that strengthen the performance and continuous improvement of the Sales organization.

Qualifications

Required

• Associate's degree in Business, Engineering, Supply Chain, or a related field, or equivalent combination of education and relevant work experience.
• 3+ years of customer-facing experience in industrial manufacturing, electrical distribution, construction, or another engineered-to-order business environment.
• Demonstrated ability to build customer relationships while managing multiple priorities in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate professionally and confidently with customers, manufacturers' representatives, and internal stakeholders.
• Comfortable spending a significant portion of the workday conducting proactive customer follow-up by telephone.
• Demonstrated ability to manage multiple customer requests while maintaining accuracy and meeting deadlines.
• Strong organizational skills with exceptional attention to detail.
• Experience utilizing CRM and ERP systems to manage customer information, sales opportunities, and order processing.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Preferred

• Experience supporting quotations, inside sales, customer service, or commercial operations within an engineered manufacturing environment.
• Familiarity with electrical power distribution equipment, switchgear, switchboards, motor control, transformers, or related electrical products.
• Experience working with manufacturers' representatives, distributors, consulting engineers, contractors, or EPC firms.
• Ability to interpret customer specifications, project documentation, and commercial requirements.
• Demonstrated commitment to continuous improvement and process excellence.

Core Competencies

• Customer Focus
• Communication & Relationship Building
• Initiative & Persistence
• Organization & Time Management
• Commercial Acumen
• Continuous Improvement

The Perks

We care about your well-being both inside and outside of work. Our comprehensive benefits package for full-time employees includes medical, dental, and vision insurance, a 401(k) with company matching to help you plan for the future, and generous paid time off (PTO). We also offer additional perks such as boot reimbursement and employee referral bonuses, supporting both your professional success and personal well-being.