Inside Sales Rep - Service Scheduler

Professor Gatsby's Heating and Cooling; East Berlin (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Bonuses

Paid holidays

Paid vacation

Paid sick days

Company parties

Job summary

Professor Gatsby's Heating & Cooling in New Jersey is seeking an Inside Sales Rep - Service Scheduler to handle inbound and outbound calls, follow up on quotes, and schedule service appointments. This phone-heavy role offers base pay plus aggressive commissions and comprehensive benefits.

You will build rapport with customers, promote HVAC services, and coordinate with technicians to ensure timely, accurate scheduling while delivering exceptional service and driving company growth.

Qualifications

• Experience in a sales or customer service role.
• Proficiency with phone and email communication.
• Drive to succeed and ability to take initiative with customers.
• Experience in call center or phone sales is beneficial.
• Inside sales experience highly desired.

Responsibilities

• Respond to inbound calls and make outbound calls.
• Follow up with quoted customers to move opportunities forward.
• Schedule appointments and coordinate with technicians.
• Promote HVAC/Plumbing/Electrical services and overcome objections to close deals.
• Maintain strong lead follow-up and scheduling accuracy.

Skills

Sales experience

Communication skills

Organizational skills

Customer service orientation

Proactive mindset

Job description

ABOUT PROFESSOR GATSBY'S HEATING & COOLING

Looking for a career where your sales prowess and organizational skills can shine? Join Professor Gatsby's Heating & Cooling team as an Inside Sales Rep - Service Scheduler!

Want an opportunity to work with the highest-rated HVAC company and earn as much as 70k + based on your performance?! We offer a competitive base + aggressive commission plan. We also provide great benefits, including health insurance, a 401(k) with company match, multiple bonus programs, paid holidays, paid vacation, paid sick days, and company parties, while playing a crucial role in delivering exceptional service to our valued customers. If you're ready to be part of a dynamic company and take your sales career to new heights, keep reading!

We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.

WHAT YOUR DAY LOOKS LIKE:

As a Call Center Agent - Inside Sales Rep offering HVAC/Plumbing/Electrical solutions to customers. This is a phone-heavy position as you respond to inbound calls and make outbound calls.

Your primary responsibility will be to follow up with customers where we quoted work and didn't sell in an effort to help them move forward and make sure they are getting 100% satisfaction. This position is very important to make sure that our employees are thorough with customers and explain the value that we provide that other companies don't. It also allows our team to stay busy with work and keep schedules filled. The secondary responsibility will be answering inbound calls for new and existing customers, scheduling appointments, and communicating with technicians when necessary.

Outgoing and friendly, you build a rapport with clients while maintaining a sense of urgency to help solidify the close. As you speak with customers, you promote our HVAC/Plumbing/Electrical services and resolve any objections to set firm appointments. You take great pride in using your excellent customer follow-up and lead management skills to help increase our sales and bring more profits to our company!

REQUIREMENTS FOR AN INSIDE SALES REP - SERVICE SCHEDULER

• Experience in a sales or customer service role
• Proficiency with phone and email communication
• Drive to succeed and ability to take initiative with customers

While not required, experience working in a call center or performing phone sales would be very beneficial.

To succeed in this role, you will also need:

• A natural knack for sales, with previous inside sales experience highly desired.
• Exceptional communication skills, allowing you to engage customers and build rapport effortlessly.
• Top-notch organizational abilities, enabling you to manage service schedules effectively and efficiently.
• Strong customer service orientation, delivering solutions that address customer needs promptly.
• A proactive mindset, always seeking ways to optimize scheduling and improve customer satisfaction.

WORK SCHEDULE

You will work a rotating schedule. Multiple shifts are available from Monday-Friday or Tuesday – Saturday, hours will rotate, between 7 am-6 pm, varying shifts. (Ex. 7 am-4 pm or 9 am-6pm)

ARE YOU READY TO JOIN OUR TEAM?

Location: 08091