Customer Service Rep

Lincare-085e31c; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer services professional in Grand Rapids to answer questions, resolve problems, and identify ongoing product/service needs while supporting physician-directed patient care.

The role involves handling inbound/outbound calls, updating records, processing orders, and educating customers on products and services. Strong attention to detail and accuracy in data entry are essential to ensure compliance and service quality.

Qualifications

• Read and analyze documents such as patient orders.
• Communicate effectively with coworkers and patients.
• Assist in training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Document analysis

Customer communication

Training others

Dosing calculations

Instruction interpretation

Education

HS Diploma/GED or 1–3 months related experience

Computer data entry

Licensing requirements for location

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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