Customer Service Rep

Lincare-085e31c; California; On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed compliance. The role covers inbound/outbound calls, order entry, and updating records while educating customers about products and services.

Candidates will read and analyze documents, work with coworkers and patients, assist with training, and perform basic calculations of frequency and doses dispensed,

Qualifications

• Read and analyze patient orders and documents.
• Communicate effectively with coworkers and patients.
• Assist with training of employees as needed.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls and dialer-generated calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders in the system.
• Updates demographic information in records.

Skills

Document analysis

Communication skills

Training others

Numerical calculations

Instruction comprehension

Education

HS Diploma or GED

Basic computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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