Inside Sales Rep I - Gainesville

National Trench Safety; Gainesville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

National Trench Safety is seeking an Inside Sales Representative 1 (ISR 1) to support sales/operations by responding to customer inquiries, processing orders, and resolving issues. You will generate invoicing, contracts, pick lists, packing lists, and returns while liaising with branches and outside sales reps.

This role is safety sensitive and requires compliance with policy. You will handle inquiries, assist in complaint resolution, and provide data as needed to ensure customers are properly

Qualifications

• Minimum 1 year as Inside Sales Rep or on a sales desk, preferably in construction equipment.
• Strong communication and customer service skills with attention to detail.
• Ability to learn CRM systems and MS Office quickly.

Responsibilities

• Respond to customer inquiries, orders and complaints promptly.
• Generate sales operation documents and distribute to departments.
• Guide and elevate complaint resolution to ensure customers are served.
• Provide data and backup data to customers and branches as requested.
• Follow up regularly with customers, branches, and shop/yard operations on open issues.
• Report on out-of-line conditions affecting customer satisfaction.
• May take after-hours calls and document complaints for resolution.
• May open/close operations facilities at branches.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Team collaboration

CRM experience

Microsoft Office

Tools

Salesforce CRM

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Administrative Gainesville, Gainesville, GA, US

6 days ago Requisition ID: 2185

Job S ummar y

The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generat e sales documents and effectivel y manage communication between the customers, branches , and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing , contracts, pick list , packing list, returns ) documents and distribute s to respective departments.
• Responsible for guiding , assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May t ake after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested .

Knowledge and Skills

• Excellent communication skills, verbal and written to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickup s, commensurate with the rental industry.

Qualifications

• Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industr y, u nderground safety rental industry .