Inside Sales Representative

Stewart & Stevenson; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Stewart & Stevenson is hiring an Inside Sales Representative to support the outside sales team with inbound inquiries, quotes, and order processing in a multi-location Texas setting.

The ISR will manage rental quotes, coordinate logistics, and grow revenue through upselling while maintaining strong customer relationships and CRM records. This role requires a high-energy, team-oriented professional with excellent communication skills.

Qualifications

• High School/GED with 2–5 years in inside sales or customer service in rental, construction, or industrial services.
• Bachelor’s degree is preferred.
• Able to work in a fast-paced team environment.

Responsibilities

• Respond promptly to inbound inquiries via phone, email, or web.
• Qualify leads and identify equipment solutions.
• Prepare rental quotes and proposals with outside sales.
• Coordinate with dispatch, service, and operations for timely delivery.
• Maintain CRM records and track rental activity.
• Support national pricing structure and discount levels.
• Work with outside reps to close deals.

Skills

Fast-paced environment

Time management

Multitasking

Professional communication

Team cooperation

Customer relations

Education

GED

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Rental software

Job description

Overview

Stewart & Stevenson is Now Hiring an Inside Sales Representative at

5717 IH I-10 East San Antonio, TX 78219

8631 East Freeway Houston, TX 77029

1631 Chalk Hill Road Dallas, TX 75212

The location will depend on candidate location.

The Inside Sales Representative (ISR) is responsible for supporting the outside sales team by managing inbound inquiries, processing rental quotes, coordinating logistics, and maintaining strong relationships with customers and internal departments. The ISR will serve as a key point of contact for customers seeking equipment solutions, ensuring timely responses and excellent service while helping to grow revenue through efficient order processing and upselling opportunities.

Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, or web.
• Qualify leads and identify appropriate equipment solutions based on customer needs.
• Prepare and follow up on rental quotes and proposals in collaboration with the outside sales team.
• Proactively engage with existing customers to extend rentals or offer additional services.
• Ensure all customer communications reflect professionalism and product knowledge.
• Enter orders into the rental system accurately and efficiently.
• Coordinate with dispatch, service, and operations teams to ensure timely equipment delivery and pickup.
• Monitor inventory availability and provide alternative solutions when necessary.
• Maintain ongoing contact with repeat clients to ensure satisfaction and identify future rental opportunities.
• Track customer interactions in CRM and keep detailed account records.
• Support the national pricing structure by adhering to approved rate tiers and discount levels.
• Work closely with outside sales reps to share customer insights and help close deals.
• Partner with operations to resolve any service-related issues quickly.
• Provide feedback to the sales manager regarding market trends, customer concerns, or equipment demand.
• Generate regular sales reports, open quotes, and rental activity updates.
• Ensure compliance with company policies and credit procedures.
• Maintain up-to-date knowledge of equipment specifications and rental terms.
• Perform other duties as assigned.

Qualifications

High School Graduate or General Education Degree (GED) and two to five years inside sales or customer service role, preferably in the equipment rental, construction or industrial services industry. Bachelor’s Degree preferred.

• Ability to thrive in a fast-paced, team-oriented environment.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations.
• Present a professional image at all times to customers and vendors.
• Ability to get along well with a variety of personalities and individuals.
• Ability to maintain composure in stressful situations.
• Ability to communicate effectively with others using the spoken word.
• Ability to communicate in writing clearly and concisely.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to be truthful and be seen as credible in the workplace and industry.
• Ability to effectively build relationships with customers and co-workers.
• Ability to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

SKILLS & ABILITIES

Computer Skills

Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software. Also, proficient in CRM systems, Microsoft Office applications and rental software platforms. Interact with customers via telephone, chat, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.

Physical Activities & Requirements:

Standard Office Criteria

Working Conditions:

Standard Office Criteria

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.