Inside Sales Rep I - Charleston

National Trench Safety, LLC.; Charleston (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Job summary

National Trench Safety, LLC seeks an Inside Sales Rep I in Charleston to respond to customer inquiries, process orders, generate sales documents, and coordinate between customers, branches, and outside sales representatives. This is a safety sensitive role requiring adherence to safety policies and regulations.

The position emphasizes excellent communication, quick learning, and strong organization as you handle invoices, contracts, pick lists, packing lists, returns, and after-hours calls,

Qualifications

• Minimum 1 year experience as Inside Sales or sales desk.
• Experience in construction equipment or underground safety rental is preferred.
• Strong communication and customer service skills.

Responsibilities

• Respond to customer inquiries, orders, and complaints.
• Generate sales documents and distribute to departments.
• Assist and resolve customer complaints to satisfaction.
• Provide data and backups to customers and branches.
• Follow up on open issues with customers and branches.
• Report out-of-line conditions affecting customer satisfaction.
• May handle after-hours calls and document complaints.
• May open/close operations facilities.
• Perform other duties as requested.

Skills

Communication

Customer service

Detail-oriented

Collaboration

MS Office

Salesforce CRM

Operations knowledge

Tools

Salesforce CRM

Microsoft Office

Job description

Inside Sales Rep I - Charleston

Full-time Regular Administrative Charleston, North Charleston, SC, US

Job Summary

The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distribute to respective departments.
• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

Knowledge and Skills

• Excellent communication skills, verbal and written to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickup s, commensurate with the rental industry.

Qualifications

• Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.