Inside Sales Rep I - Miami

National Trench Safety; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

National Trench Safety is looking for an Inside Sales Representative 1 in Miami, Florida. This role involves supporting sales operations by addressing customer inquiries, generating sales documents, and maintaining communication between customers and sales representatives. The ideal candidate will possess excellent communication and customer service skills, with a preference for experience in the construction equipment or underground safety rental industries. Reliable transportation is required, and adherence to safety regulations is critical in this position.

Qualifications

• Minimum one year of experience as an Inside Sales Rep or on a sales desk preferred.
• Experience in the construction equipment or underground safety rental industry is a plus.
• Must have reliable transportation.

Responsibilities

• Respond to all customer inquiries, orders, and complaints.
• Generate sales operations documents and distribute them.
• Assist in resolving customer complaints effectively.
• Follow up on unresolved customer issues.
• Document any complaints for resolution.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Collaboration skills

Basic knowledge of Microsoft Office

Basic knowledge of Salesforce CRM

Job description

Job Summary

The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls, i.e., security and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

Knowledge and Skills

• Excellent communication skills, verbal and written to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

Qualifications

• Minimum one year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
• Must have reliable transportation.