Inside Sales Rep I: Client Care & Operations Liaison

National Trench Safety

Gainesville (GA)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

National Trench Safety is seeking an Inside Sales Representative (ISR 1) to support branch sales operations by handling customer inquiries, generating invoicing and contracts, and guiding issue resolution. The role emphasizes clear communication with customers, branches, and outside sales.

The ISR 1 should be detail‑or‑iented with strong customer service and collaboration skills, and comfortable using MS Office and Salesforce CRM.

Qualifications

Minimum 1 year of inside sales or sales desk experience, preferably in construction equipment or underground safety rental.
Must have reliable transportation.

Responsibilities

Receives and responds to all customer inquiries, orders, and complaints.
Generates all sales operations documents (invoicing, contracts, pick list, packing list, returns) and distributes them to respective departments.
Guides, assists, and elevates complaint resolution to ensure customers are properly served.
Provides customers and other Branches with data and backup data as requested.
Follows up with customers, Branches, and shop/yard operations on open issues.
Reports on out‑of‑line conditions affecting customer satisfaction.
May take after‑hours calls and document complaints for resolution at some branches.
May open and/or close operations facilities in some branches.
Performs other duties as requested.