Inside Sales Rep

Jobicy; United States; A distancia; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based commission/bonuses

Equipment provided

HMO + 13th month pay

Descripción de la vacante

LevelUp, a remote-friendly outsourcing agency, seeks a dynamic Inside Sales Representative to join client sales functions and drive revenue with existing accounting and audit firms within the installed base.

You will manage high-volume chats, emails, and calls, guide customers through packages and pricing, and close transactions using assisted checkout in CRM tools. Proactive outreach and KPI-driven performance are essential.

Formación

• 2+ years in B2B SaaS inside sales or SDR/BDR roles.
• Experience closing deals via live chat or chat platforms.
• Strong written English for chat and email; fluent spoken English for calls.

Responsabilidades

• Respond to high volumes of inbound chats and emails from existing clients.
• Guide customers through package options, pricing tiers, and licensing models.
• Close transactions using assisted checkout in CRM/sales tools.
• Route complex opportunities to Account Managers with handover notes.
• Document all interactions and maintain pipeline accuracy in CRM daily.
• Run proactive outbound campaigns to installed base and support campaigns.
• Meet/exceed KPIs: chat <60s, deal cycles <5/3 days, CSAT >4.2.

Conocimientos

B2B SaaS sales

Chat sales

High-volume inbound

Quota achievement

Herramientas

Salesforce

Descripción del empleo

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

LevelUp is seeking a dynamic, results-oriented, and highly motivated Inside Sales Representative (ISR) to join our clients’ newly established sales functions. In this role, you will act as a key extension of our clients’ global commercial teams, responsible for driving revenue growth by engaging directly with existing accounting and audit firms within their installed base.

Role Details

• Work Setup: Fully remote position with a standard 40-hour fixed-schedule work week.
• Schedule: Requires flexibility to cover fixed, rostered night/mid-afternoon shifts across North American and European business hours, including Philippine holidays.

Reference: 2641-141224

Responsibilities

• Respond to high volumes of inbound chats and emails from existing clients utilizing free credits or trial periods. Take incoming phone calls when customers request direct conversations.
• Guide customers through package options, pricing tiers, and licensing models. Manage common objections using provided sales playbooks and close transactions using assisted checkout in CRM/sales tools.
• Identify complex, multi-seat, or enterprise-level opportunities and route them seamlessly to named Account Managers, providing clear and detailed handover notes.
• Document 100% of customer interactions, purchase intent, objections, and usage trends in CRM daily, maintaining high pipeline accuracy.
• Handle "talk to someone" escalated requests arising from self-serve portals.
• Run proactive outbound campaigns targeting an installed base based on usage triggers (averaging 40 to 60 touches per day across chat and email) and support seasonal marketing campaigns.
• Consistently meet or exceed KPIs, including maintaining chat response times under 60 seconds, keeping deal cycles under 5 business days (initial phase) and 3 business days (subsequent phases), and maintaining a CSAT score above 4.2.

Qualifications & Experience

• 2+ years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles, with a proven record of meeting or exceeding sales quotas and conversion metrics.
• Experience closing deals over live chat (e.g., Intercom or similar tools), demonstrating an ability to manage multiple simultaneous conversations with speed and accuracy.
• Exceptional written English skills (clear, grammatically correct, and friendly) for chat and email, paired with confident, professional spoken English for calls.
• Direct experience using Salesforce or a similar CRM daily to manage leads, opportunities, and log communication.
• Complete willingness and availability to work fixed, rostered night/mid-afternoon shifts (covering North American and European business hours) and Philippine holidays.
• Previous experience selling software, tools, or services to accounting, audit, or financial professional services firms (nice-to-have).
• High comfort level learning, understanding, and explaining AI-powered analysis or data software products (nice-to-have).
• Experience converting free-tier, trial, or freemium users to paid recurring plans (Product-Led Growth / PLG) (nice-to-have).
• Familiarity with CPQ (Configure, Price, Quote) workflows or guided checkout systems (nice-to-have).
• Fluency in French, German, or Dutch is highly valued (nice-to-have).

Communication & Attitude

• Exceptional written and verbal English communication skills.
• Experience with technical/customer support or regularly interacting with clients on technical matters.
• A strong team player with a supportive and friendly attitude.
• Has a proactive and can-do approach to work.
• Genuinely enjoys helping people solve their problems and cares about the customer experience.
• Is passionate about continuous learning and self-improvement.

More Information

• This is a fully remote position with a standard 40-hour fixed-schedule work week, requiring flexibility to cover night/mid-afternoon shifts across North American and European business hours, including Philippine holidays.
• We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
• Performance-based commission/bonuses
• Equipment provided
• HMO + 13th month pay