Inside Sales & Quote-to-Order Specialist

PSS Cross Country Infrastructure Solutions; Houston (TX); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

PPO and HDHP medical plan options

Health Spending Account

Dental and vision insurance

Company-paid basic life and AD&D保险

Voluntary life and AD&D insurance

Short- and long-term disability

Flexible Spending Accounts for health

401(k) plan with company match

Generous paid time off policy

Job summary

PSS Cross Country Infrastructure Solutions is seeking an inside sales and order management professional in Houston, TX. This role supports quotes, converts orders in ERP, and coordinates with customers, vendors, and outside sales to grow revenue while maintaining margins.

The ideal candidate has strong communication, Excel and ERP experience, and thrives in a fast-paced, customer-focused environment. We value collaboration across sales, operations, and support teams.

Qualifications

• Experience in inside sales, customer service, sales support, order management, or another customer-facing role preferred.
• Experience working directly with customers and/or partnering with outside sales is preferred.
• Industry experience in industrial distribution, construction supply, electrical distribution, MRO, equipment rental, plumbing, PVF, or a related field is beneficial but not required.
• Early-career and recent college graduates with strong communication skills, learning agility, and customer focus are encouraged to apply.

Responsibilities

• Prepare accurate, competitive quotes for bills of material and customer requests within established response timelines.
• Convert approved quotes into sales orders in the ERP system and monitor each order through shipment and delivery.
• Source products and materials from approved vendors to meet customer specifications, pricing expectations, and required delivery dates.
• Communicate proactively and consistently with customers, vendors, outside sales representatives, peers, and operational teams.
• Partner with outside sales to develop new customer relationships, expand product offerings, and strengthen existing accounts.
• Maintain accurate pricing, quote, order, customer, and vendor records in the ERP system and Microsoft Excel.
• Track open quotes and orders, identify risks or delays, and coordinate timely solutions to protect the customer experience.
• Balance revenue growth, gross margin, service expectations, and operational requirements when developing customer solutions.
• Build working knowledge of data center construction requirements, applicable products, vendors, and market conditions.
• Support operational excellence and regional performance goals, including applicable incentive program objectives.
• Perform other related duties as assigned to support customers and business needs.

Skills

Inside sales

Customer service

Order management

ERP experience

Excel

Strong communication

Multitasking

Tools

ERP system

Microsoft Excel

Job description

PSS Cross Country Infrastructure Solutions is seeking an inside sales and order management professional in Houston, TX. This role supports quotes, converts orders in ERP, and coordinates with customers, vendors, and outside sales to grow revenue while maintaining margins.

The ideal candidate has strong communication, Excel and ERP experience, and thrives in a fast-paced, customer-focused environment. We value collaboration across sales, operations, and support teams.