Inside Sales Pro – Local Fiber & Service Expert

United; Tennessee; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401k + Match

HSA

Job summary

United Communications in Chapel Hill, TN, is hiring an Inside Sales Associate for a direct-hire, on-site role. You will handle inbound calls, upsell existing customers, and prospect new business with a customer-first approach.

The role includes outbound activity, CRM usage, and participation in community events. The position requires at least 1 year in customer-facing sales, a high school diploma, and the ability to work evenings and Saturdays.

Qualifications

• High school diploma or equivalent is required.
• 1 year of experience in customer-facing sales, contact center, retail sales, or similar role with ability to meet sales goals.
• Strong listening and questioning skills to understand customers’ internet needs and recommend appropriate services.
• Confidence asking for the sale, addressing objections, and following up with interested customers.
• Commitment to delivering a friendly, local customer experience, including when assisting frustrated callers.
• Attention to detail when checking service availability, explaining pricing/promotions, and submitting accurate orders.
• Ability to navigate multiple computer systems and document customer interactions.
• Clear verbal and written communication to explain internet and Wi-Fi options.
• Ability to work toward individual and team goals and use coaching to improve performance.
• Willingness to work assigned shifts during United’s sales hours (including evenings and Saturdays).
• Intermediate knowledge of Microsoft Office Suite (Outlook and Excel).

Responsibilities

• Respond to inbound calls and close sales with residential prospects.
• Input orders into ordering and billing systems.
• Complete required paperwork and reports.
• Maintain knowledge of services, pricing, and promotions to identify additional sales opportunities.
• Use CRM to schedule and document activities for new opportunities.
• Meet performance standards and monthly unit quotas.
• Track orders from sale to installation to ensure customer satisfaction.
• Generate new revenue by outbound calls to B2C prospects within service areas.
• Represent United at community events 4–6 times per year.

Skills

Active listening

Questioning skills

Verbal communication

Written communication

Detail oriented

Multi-system navigation

MS Office (Outlook, Excel)

Education

High school diploma or equivalent

Tools

CRM systems

Order-entry systems

Job description

United Communications in Chapel Hill, TN, is hiring an Inside Sales Associate for a direct-hire, on-site role. You will handle inbound calls, upsell existing customers, and prospect new business with a customer-first approach.

The role includes outbound activity, CRM usage, and participation in community events. The position requires at least 1 year in customer-facing sales, a high school diploma, and the ability to work evenings and Saturdays.