Inside Sales Associate

United; Tennessee; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401k + Match

HSA

Job summary

United Communications in Chapel Hill, TN, is hiring an Inside Sales Associate for a direct-hire, on-site role. You will handle inbound calls, upsell existing customers, and prospect new business with a customer-first approach.

The role includes outbound activity, CRM usage, and participation in community events. The position requires at least 1 year in customer-facing sales, a high school diploma, and the ability to work evenings and Saturdays.

Qualifications

• High school diploma or equivalent is required.
• 1 year of experience in customer-facing sales, contact center, retail sales, or similar role with ability to meet sales goals.
• Strong listening and questioning skills to understand customers’ internet needs and recommend appropriate services.
• Confidence asking for the sale, addressing objections, and following up with interested customers.
• Commitment to delivering a friendly, local customer experience, including when assisting frustrated callers.
• Attention to detail when checking service availability, explaining pricing/promotions, and submitting accurate orders.
• Ability to navigate multiple computer systems and document customer interactions.
• Clear verbal and written communication to explain internet and Wi-Fi options.
• Ability to work toward individual and team goals and use coaching to improve performance.
• Willingness to work assigned shifts during United’s sales hours (including evenings and Saturdays).
• Intermediate knowledge of Microsoft Office Suite (Outlook and Excel).

Responsibilities

• Respond to inbound calls and close sales with residential prospects.
• Input orders into ordering and billing systems.
• Complete required paperwork and reports.
• Maintain knowledge of services, pricing, and promotions to identify additional sales opportunities.
• Use CRM to schedule and document activities for new opportunities.
• Meet performance standards and monthly unit quotas.
• Track orders from sale to installation to ensure customer satisfaction.
• Generate new revenue by outbound calls to B2C prospects within service areas.
• Represent United at community events 4–6 times per year.

Skills

Active listening

Questioning skills

Verbal communication

Written communication

Detail oriented

Multi-system navigation

MS Office (Outlook, Excel)

Education

High school diploma or equivalent

Tools

CRM systems

Order-entry systems

Job description

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee‑Focused Benefit Offerings
• Top 100 Fiber‑To‑The‑Home Leader
• 401k + Match, HSA, and more!

SUMMARY

The Inside Sales Associate is a member of our Call Center team responsible for answering inbound customer calls, understanding their needs, and recommending the right United products and services. This role also includes outbound prospecting, upgrading existing customer services, and helping customers adapt to their evolving technology needs.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct‑hire, full‑time, on‑site position based at our Chapel Hill, TN, location. The schedule is Monday–Friday, 8AM‑5PM.

Please note that as we continue to expand our business, the normal hours of operation and shifts could change based on the needs of the business. Our current hours of operation are Monday – Friday, 8:00 AM - 7:00 PM, and Saturday 9:00 AM to 2:00 PM. Ability to work overtime if necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Effectively respond to inbound calls and close sales with a high percentage of residential prospects.
• Input orders into our ordering and billing systems.
• Complete all required paperwork and miscellaneous reports.
• Develop and maintain thorough knowledge of the company’s services, lines of business, pricing structures, and promotional offers to identify additional sales opportunities for existing customers.
• Utilize the CRM daily to schedule and document activities for new opportunities.
• Meet the Standards of Performance associated with the role.
• Achieve or exceed monthly unit attainment quotas.
• Track orders to ensure an excellent customer experience from sale through installation.
• Generate new revenue by making outbound calls to B2C prospects within existing service areas.
• Support local community events 4–6 times per year by representing United at the event booth.

WHAT YOU BRING

Required Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in customer‑facing sales, a contact center, retail sales, or a similar role, with a demonstrated ability to meet sales goals.
• Strong listening and questioning skills to understand customers’ internet needs and recommend appropriate services.
• Confidence asking for the sale, addressing objections, and following up with interested customers without being overly aggressive.
• Commitment to delivering a friendly, helpful local customer experience, including when assisting frustrated or uncertain callers.
• Excellent attention to detail when checking service availability, explaining pricing and promotions, entering customer information, and submitting complete and accurate orders.
• Ability to handle calls while navigating multiple computer systems and accurately documenting customer interactions.
• Clear verbal and written communication skills, including the ability to explain internet and Wi‑Fi options in everyday language.
• Ability to work toward individual and team goals related to sales, conversion, customer experience, and order quality, and use coaching to improve performance.
• Dependability in a scheduled call center environment and willingness to work assigned shifts during United’s sales hours, which currently include evenings and Saturdays.
• Intermediate knowledge of Microsoft Office Suite, including Outlook and Excel.

Preferred Experience

• Prior inbound sales or telecommunications experience
• Familiarity with CRM and order‑entry systems
• Knowledge of residential internet and Wi‑Fi.

Our Commitment to Equal Opportunity

United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Drug-Free Workplace Statement

United Communications is committed to maintaining a safe, drug‑free workplace. Employment offers are contingent upon successful completion of required pre‑employment drug testing. Employees may also be subject to drug and/or alcohol testing in accordance with company policy and applicable federal and state laws.