Inside Sales Pro – Local Fiber Internet (Inbound/Outbound)

United Communications; Chapel Hill (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k + Match

HSA

Best Places to Work (2023/2024)

Job summary

United Communications, serving Middle Tennessee, seeks an Inside Sales Associate to handle inbound calls, understand customer needs, and recommend services while pursuing outbound opportunities. Based in Chapel Hill, TN, this on-site, full-time role requires strong product knowledge and CRM usage to drive revenue.

You will input orders, maintain accurate records, and use CRM daily to document activities and pursue new revenue within service areas.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer-facing sales or call center roles with sales goals.
• Strong listening and questioning skills to identify internet needs and recommend services.
• Confidence asking for the sale and handling objections professionally.
• Commitment to friendly, local customer experience, even with challenging callers.
• Attention to detail when verifying service availability, pricing, and orders.
• Ability to navigate multiple systems while documenting interactions.
• Clear verbal and written communication about internet and Wi‑Fi options.
• Ability to work toward sales, conversion, and order quality goals with coaching guidance.
• Dependability in scheduled shifts including evenings and Saturdays.

Responsibilities

• Respond to inbound calls and close sales with residential prospects.
• Input orders into ordering and billing systems.
• Complete paperwork and reports.
• Develop knowledge of services, pricing, and promotions to identify upsell opportunities.
• Use CRM daily to schedule and document activities for new opportunities.
• Meet performance standards and monthly quotas.
• Track orders to ensure customer experience from sale to installation.
• Generate new revenue with outbound B2C calls within service areas.
• Represent United at community events 4–6 times per year.

Skills

Customer-facing sales

CRM familiarity

Communication skills

Microsoft Excel

Office Suite

Education

High school diploma

Tools

CRM software

Order-entry software

Outlook

Excel

Job description

United Communications, serving Middle Tennessee, seeks an Inside Sales Associate to handle inbound calls, understand customer needs, and recommend services while pursuing outbound opportunities. Based in Chapel Hill, TN, this on-site, full-time role requires strong product knowledge and CRM usage to drive revenue.

You will input orders, maintain accurate records, and use CRM daily to document activities and pursue new revenue within service areas.