Residential Sales Leader — Drive Growth & Local Impact

United; Franklin (TN); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Best Places to Work (2023/2024)

401k + Match

Health Savings Account (HSA)

Local community focus

Job summary

United Communications is seeking a Residential Sales Manager to lead our on-site team in Franklin, TN. This role manages Inside and Outside Residential Sales, MTE channel, and eCommerce support for internet, voice, and TV services within United’s footprint.

The position requires strong leadership, field coaching, and collaboration with Marketing and Operations to drive subscriber growth and customer satisfaction. Expect a monthly sales quota and opportunities to shape local market launches.

Qualifications

• High school diploma or equivalent required.
• Proven experience in the past selling to residential customers and consistently meeting or exceeding sales goals.
• Experience using CRM systems for lead tracking and pipeline management.
• Proficient in Microsoft Office Suite, including Outlook for email and intermediate Excel skills.
• Minimum of four (4) years of sales leadership experience.
• Minimum of four (4) years of supervisory experience.
• Valid driver's license with a satisfactory driving record.
• Current auto liability insurance with minimum coverage of $300,000 combined single limit.

Responsibilities

• Lead, coach, and develop the residential sales team to achieve subscriber growth and revenue goals.
• Set individual and team sales targets; monitor performance and implement corrective actions.
• Recruit, onboard, train, and retain high-performing residential sales representatives.
• Conduct regular coaching, meetings, and performance reviews.
• Develop and execute residential sales strategies for internet, voice, and video services.
• Coordinate door-to-door sales and outbound calling to prospects.
• Support community events and timely lead follow-up from events and marketing tactics.
• Analyze sales results, market trends, and customer feedback to improve performance.
• Maintain forecasts, activity reports, pipeline data, and performance metrics.
• Ensure accurate communication of service availability, features, pricing, promotions, and installation expectations.

Skills

Sales leadership

Supervisory experience

CRM experience

MS Office (Outlook, Excel)

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Outlook

Excel

Job description

United Communications is seeking a Residential Sales Manager to lead our on-site team in Franklin, TN. This role manages Inside and Outside Residential Sales, MTE channel, and eCommerce support for internet, voice, and TV services within United’s footprint.

The position requires strong leadership, field coaching, and collaboration with Marketing and Operations to drive subscriber growth and customer satisfaction. Expect a monthly sales quota and opportunities to shape local market launches.