Insulation Inside Sales Specialist

IDI: Insulation Distributors Inc.; Middleburg Heights (OH); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Life and disability insurance

Employee assistance program

Job summary

IDI: Insulation Distributors Inc. in Middleburg Heights, OH, is seeking an Inside Sales Representative to drive regional growth by handling inbound inquiries, qualifying leads, prospecting new business, and supporting outside sales.

You will maintain accurate records in HubSpot, manage opportunities, assist with pricing and quotes, and coordinate with internal teams to meet customer needs. The role requires strong communication, CRM and Office proficiency, and knowledge of insulation products;

Qualifications

• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with customers and internal teams.
• Knowledge of insulation products and applications (preferred).

Responsibilities

• Respond to inbound customer inquiries regarding products, pricing, availability, and order status.
• Manage and follow up on inbound leads in a timely manner.
• Qualify leads and identify sales opportunities.
• Handle orders and product inquiries for homeowners and one-time customers (1TCs).
• Provide customers with product recommendations and basic technical product information.
• Escalate larger opportunities and contractor accounts to the appropriate outside sales representative.
• Maintain accurate customer, prospect, and opportunity records in HubSpot.
• Create and manage opportunities within the CRM.
• Document customer interactions, sales activities, and follow-up actions.
• Ensure regional pipeline data remains accurate, complete, and current.
• Support adherence to CRM processes and standards across the sales team.
• Identify and develop new sales opportunities within the assigned territory.
• Conduct outbound prospecting through phone calls, email, and other outreach methods.
• Build and maintain prospect lists.
• Qualify prospective customers and schedule meetings or handoffs to outside sales representatives.
• Identify opportunities to grow business within existing customer accounts.
• Assist outside sales representatives with pricing, quotations, and account support.
• Coordinate with internal teams to support customer needs and sales initiatives.
• Develop knowledge of IDI products, applications, and market segments to effectively support customers and sales efforts.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer collaboration

Tools

HubSpot

Microsoft Office

Job description

IDI: Insulation Distributors Inc. in Middleburg Heights, OH, is seeking an Inside Sales Representative to drive regional growth by handling inbound inquiries, qualifying leads, prospecting new business, and supporting outside sales.

You will maintain accurate records in HubSpot, manage opportunities, assist with pricing and quotes, and coordinate with internal teams to meet customer needs. The role requires strong communication, CRM and Office proficiency, and knowledge of insulation products;