Inside Sales Pro — Heavy Equipment Solutions

JCB, Inc.; West Palm Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Gold Coast JCB, the southeast Florida JCB dealer, is seeking an Inside Sales Representative to support machine sales coverage from our West Palm Beach office. You will be the primary liaison between Gold Coast JCB and customers, delivering exceptional service and driving product solutions.

You will handle inquiries, provide detailed product information, prepare quotes, process orders, and collaborate with the operations team to ensure timely delivery while building lasting relationships with new

Qualifications

• 2+ years in inside sales support or parts/service sales in equipment sales/rental.
• Proven inside sales experience in the equipment industry.
• Strong customer service with a customer-centric approach.
• Excellent verbal and written communication.
• Able to multitask, prioritize, and manage time effectively.
• Proficient with CRM and MS Office.
• Strong problem-solving skills and attention to detail.
• Capable to work independently and in a team.
• Pass drug screens, background checks, and pre-employment tests.

Responsibilities

• Drive sales and build relationships with customers.
• Handle inbound and outbound inquiries, provide product info, close sales.
• Respond to inbound inquiries via phone and email.
• Make outbound calls to prospects and existing customers.
• Identify needs and recommend equipment solutions.
• Provide product details, features, benefits, and pricing.
• Process sales orders accurately.
• Follow up on quotes and leads to convert to sales.
• Coordinate with operations for timely delivery.
• Maintain relationships with new and existing customers.
• Handle complaints professionally and escalate when needed.
• Ensure high customer satisfaction.
• Maintain records in CRM.
• Provide regular sales updates.
• Stay updated on product knowledge and industry trends.
• Other duties as assigned.

Skills

Inside sales

Customer service

Communication skills

Time management

Teamwork

Problem solving

Tools

CRM software

MS Office Suite

Job description

Gold Coast JCB, the southeast Florida JCB dealer, is seeking an Inside Sales Representative to support machine sales coverage from our West Palm Beach office. You will be the primary liaison between Gold Coast JCB and customers, delivering exceptional service and driving product solutions.

You will handle inquiries, provide detailed product information, prepare quotes, process orders, and collaborate with the operations team to ensure timely delivery while building lasting relationships with new