Gold Coast JCB - Inside Sales Representative

JCB North America; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off and Holidays

Job summary

Gold Coast JCB is seeking an Inside Sales Representative in West Palm Beach, FL to drive sales, manage accounts, and provide excellent customer service. You will handle inquiries, present equipment solutions, and process orders from the main office, coordinating with operations for delivery and maintaining CRM records.

The role requires strong communication and a customer-centric mindset, with at least 2 years in inside sales or equipment sales and proficiency in CRM and MS Office.

Qualifications

• At least 2 years of inside sales support or equipment sales experience.
• Strong customer service orientation and communication skills.
• Proficient in CRM software and MS Office; ability to multitask and manage time.

Responsibilities

• Drive sales and build strong relationships with customers.
• Handle inbound and outbound sales inquiries, provide product information, and close sales.
• Respond to inquiries via phone and email; make outbound calls to customers.
• Identify customer needs and recommend equipment solutions; provide pricing details.
• Prepare and process sales orders; follow up on quotes and leads.
• Coordinate with operations for timely delivery; maintain CRM records.
• Provide sales updates to management and stay current on product trends.

Skills

Inside sales

Customer service

Communication

Multitasking

CRM software

MS Office

Problem-solving

Team player

Tools

CRM software

MS Office

Job description

Company Profile

Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.

Company Profile

Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.

Position Purpose

Gold Coast JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale and promotion of products and services offered by Gold Coast JCB. From our main office, the Inside Sales Representative will serve as the primary liaison between Gold Coast JCB and the customer.

Position Type

Full Time, Exempt

Location

West Palm Beach, Florida.

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry


• This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales


• Respond to inbound sales inquiries via phone, email


• Make outbound calls to prospective and existing customers


• Identify customer needs and recommend appropriate equipment solutions


• Provide detailed product information, including features, benefits, and pricing


• Prepare and process sales orders accurately and efficiently


• Follow up on quotes and leads to convert them into sales


• Coordinate with the operations team to ensure timely delivery of equipment


• Build and maintain strong relationships with new and existing customers


• Handle customer complaints and concerns with professionalism and elevate issues when necessary


• Ensure high levels of customer satisfaction through excellent service


• Maintain accurate records of customer interactions and sales activities in CRM systems


• Provide regular sales updates to management


• Stay updated on product knowledge and industry trends


• Other duties as assigned

Minimum Qualifications

• At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.


• Proven experience in inside sales, preferably in the equipment industry


• Strong customer service skills and a customer-centric approach


• Excellent communication skills, both verbal and written


• Ability to multitask, prioritize, and manage time effectively


• Proficient in using CRM software and MS Office Suite


• Strong problem-solving skills and attention to detail


• Ability to work independently and as part of a team


• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.


• Ability to work in a high-stress environment.


• Detail-oriented and able to work independently.


• Collaborative approach to resolving issues impacting various groups across the enterprise.


• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.


• Enjoy working in a dynamic environment and be a self-motivated team player.


• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.


• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.


• The employee is occasionally required to stand and move and/or walk.


• The employee must frequently move and/or transport up to 10 pounds.


• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.