Inside Sales Pro — Grow Key Accounts & Insights

Roquette; Geneva (IL); Hybrid; USD 69,000 - 88,000; Full time

Job summary

Roquette, a family-owned global leader in plant-based ingredients and pharmaceutical excipients, is seeking an Inside Sales Specialist to join its Commercial team in Geneva, Illinois. The role partners with Sales, Supply Chain, and Customer Service to manage complex customer accounts and end-to-end order execution, providing analytical support and insights.

You will drive order accuracy, onboarding, sample fulfillment, forecasting, and reporting, while identifying process improvements and

Qualifications

• 2–5 years of inside sales or sales support experience.
• Experience managing B2B customer accounts and complex orders.
• Experience with SAP or a comparable ERP system.

Responsibilities

• Manage complex customer accounts and end-to-end order processing.
• Coordinate product sample requests and customer onboarding activities.
• Resolve moderately complex customer issues with internal stakeholders.
• Proactively monitor order status, inventory levels, and backorders.
• Support Account Managers with quotes, pricing analyses, and commercial documentation.
• Conduct targeted customer outreach to support new business development.
• Collaborate with Sales and Supply Chain to forecast demand and identify risks or opportunities.
• Develop dashboards, reports, KPIs, and sales metrics for leadership.
• Drive continuous improvement by identifying inefficiencies and SAP/ERP enhancements.

Skills

Customer account management

Order processing

Forecasting and reporting

Pricing and quoting

Cross-functional collaboration

Education

Bachelor's degree in Business/related field

Tools

SAP

ERP systems

Job description

Roquette, a family-owned global leader in plant-based ingredients and pharmaceutical excipients, is seeking an Inside Sales Specialist to join its Commercial team in Geneva, Illinois. The role partners with Sales, Supply Chain, and Customer Service to manage complex customer accounts and end-to-end order execution, providing analytical support and insights.

You will drive order accuracy, onboarding, sample fulfillment, forecasting, and reporting, while identifying process improvements and