Inside Sales Specialist

Roquette; City of Geneva (NY); Hybrid; USD 69,000 - 88,000; Full time

Job summary

Roquette is seeking an Inside Sales Specialist to support the Geneva, IL commercial team by managing complex customer accounts and coordinating end-to-end order execution. The role emphasizes analytical and operational support across pricing, availability, lead times, and logistics, with a strong focus on collaboration with Sales and Supply Chain.

The ideal candidate has 2–5 years in inside sales or related roles, and experience with SAP or similar ERP systems for forecasting, pricing, and

Qualifications

• This role requires 2–5 years in inside sales, sales support, customer service, or order management.
• Experience managing complex B2B customer accounts and end-to-end order processes.
• Familiarity with forecasting, reporting, pricing, or sales analytics is preferred.

Responsibilities

• Manage complex customer accounts and oversee end‑to‑end order processing (pricing, product availability, lead times, logistics).
• Coordinate product sample requests and customer onboarding activities.
• Resolve moderately complex customer issues related to orders, inventory shortages, delivery delays, pricing, and product quality.
• Proactively monitor order status, inventory levels, and backorders, communicating potential supply constraints and recommending solutions.
• Support Account Managers by identifying cross‑selling and upselling opportunities and preparing customer quotes, proposals, pricing analyses, and commercial documentation.
• Conduct targeted customer outreach to support new business development initiatives and strengthen customer relationships using CRM tools.
• Collaborate with Sales and Supply Chain teams to support demand forecasting, analyze order trends, and identify potential business risks or opportunities.
• Develop and maintain dashboards, reports, KPIs, and sales metrics that provide actionable insights to sales leadership.
• Drive continuous improvement initiatives by identifying operational inefficiencies and recommending enhancements to business processes, SAP utilization, and reporting capabilities.

Skills

Inside sales

Customer service

Order management

Sales analytics

Education

Bachelor’s degree in Business, Food Science, Chemistry, or related field

Tools

SAP

Job description

Roquette is a family-owned global leader in plant-based ingredients and pharmaceutical excipients.

Position Overview

Inside Sales Specialist in Geneva, Illinois, supporting the Commercial team by managing complex customer accounts, coordinating end-to-end order execution, and providing analytical and operational support.

Compensation

Salary range: $69,000–$88,000 annually, with potential performance‑based incentive compensation.

Responsibilities

• Manage complex customer accounts and oversee end‑to‑end order processing (pricing, product availability, lead times, logistics).
• Coordinate product sample requests and customer onboarding activities.
• Resolve moderately complex customer issues related to orders, inventory shortages, delivery delays, pricing, and product quality.
• Proactively monitor order status, inventory levels, and backorders, communicating potential supply constraints and recommending solutions.
• Support Account Managers by identifying cross‑selling and upselling opportunities and preparing customer quotes, proposals, pricing analyses, and commercial documentation.
• Conduct targeted customer outreach to support new business development initiatives and strengthen customer relationships using CRM tools.
• Collaborate with Sales and Supply Chain teams to support demand forecasting, analyze order trends, and identify potential business risks or opportunities.
• Develop and maintain dashboards, reports, KPIs, and sales metrics that provide actionable insights to sales leadership.
• Drive continuous improvement initiatives by identifying operational inefficiencies and recommending enhancements to business processes, SAP utilization, and reporting capabilities.
• Partner cross‑functionally with Commercial, Supply Chain, Customer Service, Finance, and other teams to ensure exceptional customer service and operational excellence.

Qualifications

• Bachelor’s degree in Business, Food Science, Chemistry, or a related field preferred.
• 2–5 years of experience in inside sales, sales support, customer service, order management, or a related commercial support role.
• Experience managing customer accounts and complex order processes in a B2B environment preferred.
• Experience working within SAP or a comparable ERP system.
• Experience supporting forecasting, reporting, pricing, or sales analytics preferred.

Work Environment

Hybrid position based in Geneva, Illinois, combining in‑office and remote work. Travel is required as needed. Full‑time position with flexible hours to support business needs.

Equal Opportunity Statement

Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. AAP, EEO, Drug‑Free Workplace.