Inside Sales & Account Growth Specialist

Roquette Laisa España SA; Geneva (IL); Hybrid; USD 69,000 - 88,000; Full time

Job summary

Roquette seeks an Inside Sales Specialist to join our Commercial team in Geneva, Illinois. You will manage complex customer accounts and end-to-end order execution, collaborating with Sales, Supply Chain, and Customer Service to ensure seamless processing and a positive customer experience.

The role emphasizes forecasting, reporting, and data analysis to drive business growth. A Bachelor’s degree and 2–5 years in related roles are preferred, with SAP experience and a willingness to travel as

Qualifications

• 2–5 years of experience in inside sales, sales support, customer service, order management, or related commercial support role.
• Experience managing customer accounts and complex order processes in B2B environments.
• Experience supporting forecasting, reporting, pricing, or sales analytics.

Responsibilities

• Manage complex customer accounts and oversee end-to-end order processing including pricing, availability, lead times, logistics, and fulfillment.
• Coordinate product sample requests and customer onboarding activities for timely execution.
• Resolve moderately complex customer issues related to orders, inventory, delivery delays, pricing, or product quality by partnering with internal stakeholders.
• Monitor order status, inventory, and backorders and communicate supply constraints with recommended solutions.
• Support Account Managers with cross-selling opportunities and prepare quotes, pricing analyses, and commercial documents.
• Conduct targeted customer outreach to support new business development using CRM tools.
• Collaborate with Sales and Supply Chain to support forecasting and identify risks or opportunities.
• Develop dashboards, reports, KPIs, and sales metrics for leadership.

Skills

Account management

Sales support

CRM tools

SAP/ERP

Forecasting

Education

Bachelor's degree in Business or related field

Tools

SAP

Job description

Roquette seeks an Inside Sales Specialist to join our Commercial team in Geneva, Illinois. You will manage complex customer accounts and end-to-end order execution, collaborating with Sales, Supply Chain, and Customer Service to ensure seamless processing and a positive customer experience.

The role emphasizes forecasting, reporting, and data analysis to drive business growth. A Bachelor’s degree and 2–5 years in related roles are preferred, with SAP experience and a willingness to travel as