Principal Customer Solutions Scientist

Roquette; Wilmington (DE); On-site; USD 110,000 - 166,000; Full time

Job summary

Roquette seeks a Technical Sales and Customer Specialist for its Biopharmaceutical Team in Wilmington, DE or Springhouse, PA. You will serve as a technical SME across biologics/injectable applications, supporting customers from development to commercialization.

Responsibilities include building customer relationships, evaluating solutions, identifying opportunities, and delivering technical presentations and training. Travel 30–50% is expected.

Qualifications

• Advanced degree in Pharmacy/biopharma or life sciences.
• 3–7 years of pharma/biotech experience.
• Strong written and verbal communication with cross-functional collaboration.

Responsibilities

• Serve as a technical SME supporting biologics and injectable applications across the sale cycle.
• Provide technical support to biopharma customers and enable Roquette solutions.
• Build relationships with R&D, formulation, process teams to define solutions.
• Identify new commercial opportunities and partnerships.
• Collaborate with internal teams to ensure timely delivery of solutions.
• Prepare technical marketing materials and data packages.
• Deliver technical presentations and training.
• Represent Roquette at conferences and trade shows.

Skills

Technical sales

Customer relationships

Cross-functional teamwork

Fluent English

Travel willingness

Education

Advanced degree (Ph.D., MSc) in Pharmacy/Biopharma

Job description

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles. We are looking for our next Technical Sales and Customer Specialist within our Biopharmaceutical Team. This role sits at the intersection of science and business, supporting biopharma customers from early development through commercialization.

This position is located in Wilmington, DE or Springhouse, PA.

Compensation

Compensation: The current salary range for this role is estimated to be $110,000 - $166,000. In addition, this position may also be eligible to earn performance-based incentive compensation. The specific compensation offered to a candidate will be influenced by a variety of factors including but not limited to skills, qualifications, experience, and location.

What You’ll Do

• Serve as a technical subject matter expert supporting activities for biologics and injectable applications across the sale cycle
• Provide technical support to biopharma customers, enabling development and implementation of Roquette solutions at strategic and key accounts
• Build and maintain strong scientific relationships with customer R&D, formulation, process teams, to understand development challenges and bottlenecks, and to define solution strategies
• Guide customers in selection, evaluation, and implementation of Roquette portfolio
• Identify, evaluate, and help develop new commercial opportunities and strategic partnerships
• Act as a liaison between customers and internal technical teams to ensure alignment and timely communication and delivery of solutions and resolutions
• Capture and communicate customer feedback and unmet needs to inform product development and application strategy
• Design, execute, and publish studies evaluating new and existing products in collaboration with cross‑functional business unit teams
• Contribute to the development of technical marketing materials, including white papers, case studies, technical presentations, and data packages that support commercial activities.
• Deliver technical presentation and training to internal audiences
• Represent Roquette at scientific conferences, trade shows, and industry forums
• Stay current with trends in biologics, drug development, manufacturing technologies, and regulatory requirements

What You’ll Need

• Education: Advance degree (Ph.D., MSc) in Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology, or related life sciences discipline
• Experience: 3-7 years of relevant experience in the pharmaceutical or biotechnology industry
• Strong written and verbal communication skills with a proven ability to build relationships and work effectively in cross-functional teams
• Entrepreneurial mind set with a customer‑centric, proactive approach and resilience in the face of challenges
• Fluency in English

Core capabilities

• Able to break down complex formulation or process challenges into actionable paths
• Build credibility and rapport with technical stakeholders and communicate with clarity and confidence, be the voice of customers
• Understand how technical decisions impact timelines, risks, and commercial outcomes
• Proactively drive projects forward with minimal direction and supervision
• Work effectively across functions and geographies

Business Travel

Willingness to travel domestically and internationally (approximately 30 – 50% of the time)

AAP/EEO Statement

Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. “AAP, EEO, Drug‑Free Workplace”

Other Duties

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of If you identify yourself in this position,

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences. Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws. As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach. To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com Roquette is a global leader in sustainable plant-based solutions, driving innovation and strong partnerships that are shaping the future of nutrition, health, and bioindustry. The company harnesses natural resources such as wheat, corn, seaweed, and cellulose to craft high-performance ingredients used in everyday foods, oral medications, advanced biopharmaceuticals, and a range of bio-based products. A family-owned company with over 90 years of expertise and 11,000 employees, Roquette serves clients in over 150 countries and is committed to creating lasting value for customers, patients, consumers, and society. Together, we turn the potential of nature into the essentials of life. Discover more about Roquette here.