Inside Sales Pro – Building Materials & Customer Success

US LBM; North Branch (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC, are part of a nationwide building materials organization. The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives.

This role includes quotes, product dimension information, and coordinating deliveries and installations. The pay rate ranges from $18.00 to $21.00 per hour.

Qualifications

• High School Diploma or GED required.
• 1-3 years of inside sales experience preferred.
• 1-3 years of experience in building material industry with basic knowledge of product and application required.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer service

Oral & written communication

Inventory awareness

Cash handling / POS

Education

High School Diploma or GED

Tools

Cash Register

POS System

Job description

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC, are part of a nationwide building materials organization. The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives.

This role includes quotes, product dimension information, and coordinating deliveries and installations. The pay rate ranges from $18.00 to $21.00 per hour.