Inside Sales - Plumbing & Mechanical

Lehman Pipe; Orlando, Northern (FL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Lehman Pipe in Orlando, FL, is seeking an Inside Sales Representative to develop and maintain customer relationships, generate quotations, process orders, and provide exceptional service for plumbing, PVF, and related construction products.

The role collaborates with contractors, municipalities, and branch operations to ensure accurate product selection, timely delivery, and attainment of sales goals. Strong communication and CRM/ERP skills are essential for success.

Qualifications

• High school diploma required; associate or bachelor degree preferred.
• 2+ years of inside sales, customer service, or distribution experience preferred.
• Experience with plumbing, mechanical, PVF, industrial, waterworks, or construction products strongly preferred.
• Strong communication, negotiation, and relationship-building skills.
• Ability to read specifications, blueprints, and customer requirements is a plus.
• Proficiency with ERP systems, Microsoft Office, and CRM platforms.

Responsibilities

• Manage inbound sales inquiries and develop customer relationships.
• Prepare quotes, bids, pricing proposals, and product recommendations.
• Process customer orders and coordinate fulfillment with warehouse and operations teams.
• Maintain knowledge of PVF, plumbing, mechanical, waterworks, and construction products.
• Identify cross-selling and upselling opportunities to maximize revenue and gross margin.
• Follow up on quotations and open opportunities to convert business.
• Resolve customer concerns regarding pricing, product availability, deliveries, and returns.
• Collaborate with outside sales representatives and branch leadership to drive growth.
• Maintain CRM and sales records with accurate customer and opportunity information.

Skills

Communication

Negotiation

Relationship-building

Customer service

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Position Summary

The Inside Sales Representative is responsible for developing and maintaining customer relationships, generating quotations, processing orders, and providing exceptional customer service for plumbing, mechanical, pipe, valves, fittings, and related construction products. The role works closely with contractors, municipalities, industrial customers, vendors, and branch operations to ensure accurate product selection, timely delivery, and achievement of sales goals.

Key Responsibilities

• Manage inbound sales inquiries and proactively develop customer relationships.
• Prepare accurate quotes, bids, pricing proposals, and product recommendations.
• Process customer orders and coordinate fulfillment with warehouse and operations teams.
• Maintain knowledge of PVF, plumbing, mechanical, waterworks, and construction products.
• Identify cross-selling and upselling opportunities to maximize revenue and gross margin.
• Follow up on quotations and open opportunities to convert business.
• Resolve customer concerns regarding pricing, product availability, deliveries, and returns.
• Collaborate with outside sales representatives and branch leadership to drive growth.
• Maintain CRM and sales records with accurate customer and opportunity information.

Qualifications

• High school diploma required; associate or bachelor degree preferred.
• 2+ years of inside sales, customer service, or distribution experience preferred.
• Experience with plumbing, mechanical, PVF, industrial, waterworks, or construction products strongly preferred.
• Strong communication, negotiation, and relationship-building skills.
• Ability to read specifications, blueprints, and customer requirements is a plus.
• Proficiency with ERP systems, Microsoft Office, and CRM platforms.

Core Competencies

• Customer Focus
• Product Knowledge
• Attention to Detail
• Problem Solving
• Teamwork and Collaboration
• Time Management

Performance Metrics

• Sales growth and revenue generation
• Quote conversion rate
• Customer retention and satisfaction
• Order accuracy and response time

This job description is intended to outline the general duties and responsibilities of the position and may be modified based on business needs.