Inside Sales Representative- Plumbing Supply

Cross Resource Group; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Spouse coverage option

Dental & Vision

401(k) plan

Bonus opportunity

Job summary

Cross Resource Group seeks an Inside Sales Representative for our Dallas-based commercial and industrial plumbing supply operation. You will own the order-and-quote process from the sales desk, helping contractors and facility customers get materials, pricing, and availability to keep projects moving.

The role emphasizes staying in inside sales with plumbing distribution knowledge; this onsite position requires working Monday–Friday in Dallas and building lasting customer relationships through

Qualifications

• Inside-sales experience with a plumbing supply company or equivalent.
• Knowledge of commercial/industrial plumbing materials and usage.
• Experience preparing quotes and managing orders, returns, availability, backorders.
• Identify gaps in material requests and recommend related components.
• Experience with Eclipse/Solar or similar ERP.
• Strong communication, accuracy, urgency, and follow-through.
• Residence in DFW and onsite in Dallas; relocation not available.
• Goal to build a long-term inside-sales career.

Responsibilities

• Handle inbound customer needs, prepare quotes, enter orders, process returns, and maintain accurate order documentation.
• Support commercial plumbing contractors, mechanical contractors, industrial facilities, and manufacturing customers with pricing, availability, product selection, and order status.
• Review orders for completeness and catch missing pipe, valves, fittings, fixtures, accessories, or related materials before they affect the job.
• Use Eclipse/Solar or a comparable distribution ERP to manage quotes, sales orders, pricing, inventory availability, customer history, and returns.
• Coordinate with purchasing, warehouse, delivery, and vendor teams to meet project schedules and customer commitments.
• Track backorders, substitutions, lead times, and special-order items, communicating changes before they become customer problems.
• Resolve product, shipment, pricing, and order issues with urgency and clear ownership.
• Build trusted relationships with customers who expect a knowledgeable and responsive sales-desk partner.
• Maintain current knowledge of product lines, manufacturers, applications, and vendor offerings.

Skills

Inside-sales experience with plumbing

ERP systems (Eclipse/Solar)

Customer communication

Attention to detail

Onsite work in Dallas

Long-term inside-sales career

Tools

Eclipse/Solar ERP

ERP software

Job description

Inside Sales Representative – Commercial & Industrial Plumbing Supply

This direct-hire Inside Sales Representative will support a well-established plumbing supply operation serving commercial, industrial, and manufacturing customers throughout the Dallas-Fort Worth market. The role owns the order-and-quote process from the sales desk, helping contractors and facility customers get the correct materials, pricing, availability, and follow-through needed to keep projects moving.

The best fit is a career inside-sales professional who already understands plumbing supply distribution and wants to remain in inside sales. This is not an outside-sales training role, and residential-only plumbing experience will not provide the product or customer depth needed.

Location: Dallas, Texas

Schedule: Monday through Friday

Work Setting: Onsite

Role Type: Direct hire

Compensation: $60,000-$90,000 base salary, depending on experience, plus bonus eligibility; no commission plan

Benefits

• 100% employer-paid health insurance for the employee
• Spouse/family health coverage available with an additional $590 employee contribution
• Optional dental and vision coverage available for $52 per month
• 401(k) with the possibility of an annual employer match
• Bonus opportunity in addition to base salary; this role is not commission-based

Responsibilities

• Handle inbound customer needs, prepare quotes, enter orders, process returns, and maintain accurate order documentation.
• Support commercial plumbing contractors, mechanical contractors, industrial facilities, and manufacturing customers with pricing, availability, product selection, and order status.
• Review orders for completeness and catch missing pipe, valves, fittings, fixtures, accessories, or related materials before they affect the job.
• Use Eclipse/Solar or a comparable distribution ERP to manage quotes, sales orders, pricing, inventory availability, customer history, and returns.
• Coordinate with purchasing, warehouse, delivery, and vendor teams to meet project schedules and customer commitments.
• Track backorders, substitutions, lead times, and special-order items, communicating changes before they become customer problems.
• Resolve product, shipment, pricing, and order issues with urgency and clear ownership.
• Build trusted relationships with customers who expect a knowledgeable and responsive sales-desk partner.
• Maintain current knowledge of product lines, manufacturers, applications, and vendor offerings.

Qualifications

• Inside-sales experience with a plumbing supply company, PVF distributor, or closely comparable commercial/industrial supply house.
• Working knowledge of commercial, industrial, or manufacturing plumbing materials and how those products are used in the field.
• Experience preparing quotes and managing orders, returns, availability, backorders, and customer follow-up.
• Ability to identify gaps in a material request and recommend the correct related components.
• Experience with Eclipse/Solar or a comparable distribution ERP.
• Strong customer communication, accuracy, urgency, and follow-through.
• Current residence within DFW and ability to work onsite in Dallas; relocation is not available.
• Genuine interest in building a long-term inside-sales career rather than using the position to move into outside sales.

Preferred Qualifications

• Experience supporting commercial plumbing contractors, mechanical contractors, industrial plants, or manufacturing facilities.
• Familiarity with pipe, valves, fittings, fixtures, water heaters, pumps, supports, specialties, and related commercial plumbing products.
• Experience building multi-line project quotes, sourcing substitutions, and coordinating special-order materials.