Inside Sales Performance & Ops Coordinator

Virginia Green; Midlothian (TX); On-site; USD 52,000 - 55,000; Full time

Job summary

Virginia Green is seeking a driven, self-motivated Inside Sales Coordinator to support our growing sales team. This role focuses on reporting, system management, and data analysis to improve performance. You will manage the Five9 dialer, update CRM data, create campaign lists, and generate insights for the Sales Manager and reps.

Ideal candidates have strong communication, organizational skills, proficiency with Microsoft Office, and experience with HubSpot or similar CRM. Bachelor’s preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills: managing deadlines, setting goals and meeting them, making schedules, and capable of remaining focused and organized in a fast-paced environment.
• Detail oriented with strong analytical and problem-solving abilities.
• Ability to generate and analyze reports into actionable insights. Experience with SQL commands and data visualization tools a plus.
• Ability to multitask.
• An understanding of sales principles and customer service practices.
• Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to learn additional systems as needed.

Responsibilities

• Prepare inside sales reports by collecting and/or summarizing data for submission to management.
• Administer and maintain the Five9 dialer system to include management of call campaign lists, and day-to-day support.
• Update missing/incomplete data for incoming web estimate inquiries.
• Create campaign lists for additional services, unsold leads, and cancels
• Perform tasks in CRM in relation to changes at the account level and workflow assignment in the Inside Sales Department.
• Analyze call volume, sales performance, and trends to report insights to the sales manager
• Handle elevated call logs and administrative tasks around sales assignments.
• Collaborate with other departments and branch managers on topics related to inside sales department efforts.
• Assist other departments as indicated by the needs of the business and perform other duties as assigned.
• Facilitate ongoing training requirements across the Inside Sales Team as needed.

Skills

Communication

Organization

Analytical thinking

Reporting & analytics

SQL

Data visualization

Sales knowledge

Microsoft Office

Multitasking

Education

HS Diploma

Marketing/Business degree preferred

Tools

Five9

HubSpot

CCaaS

Genesys Cloud CX

NICE CXone

CRM platforms

Job description

Virginia Green is seeking a driven, self-motivated Inside Sales Coordinator to support our growing sales team. This role focuses on reporting, system management, and data analysis to improve performance. You will manage the Five9 dialer, update CRM data, create campaign lists, and generate insights for the Sales Manager and reps.

Ideal candidates have strong communication, organizational skills, proficiency with Microsoft Office, and experience with HubSpot or similar CRM. Bachelor’s preferred.