Inside Sales & Analytics Coordinator

Socket.dev; Midlothian (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Virginia Green is seeking an Inside Sales Coordinator to support our growing Mid-Atlantic sales team from our Virginia office. The role emphasizes administrative duties, reporting, data management, and CRM activities to drive performance and KPIs.

You will manage the Five9 dialer, maintain data quality, build campaign lists, analyze sales trends, and collaborate with cross-functional teams to enable the sales force to operate efficiently.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills: managing deadlines, setting goals and meeting them, making schedules, and capable of remaining focused and organized in a fast-paced environment.
• Detail oriented with strong analytical and problem-solving abilities.
• Ability to generate and analyze reports into actionable insight. Experience with SQL commands and data visualization tools a plus.
• Ability to multitask.
• An understanding of sales principles and customer service practices.
• Highly proficient with Microsoft products (Word, Excel, Power Point and Outlook).
• Ability to learn additional systems as needed.

Responsibilities

• Prepare inside sales reports by collecting and/or summarizing data for submission to management.
• Administer and maintain the Five9 dialer system to include management of call campaign lists, and day-to-day support.
• Update missing/incomplete data for incoming web estimate inquiries.
• Create campaign lists for additional services, unsold leads, and cancels
• Perform tasks in CRM in relation to changes at the account level and workflow assignment in the Inside Sales Department.
• Analyze call volume, sales performance, and trends to report insights to the sales manager
• Handle elevated call logs and administrative tasks around sales assignments.
• Collaborate with other departments and branch managers on topics related to inside sales department efforts.
• Assist other departments as indicated by the needs of the business and perform other duties as assigned.
• Facilitate ongoing training requirements across the Inside Sales Team as needed.

Skills

Communication

Organization

Analytical thinking

SQL

Data visualization

Multitasking

Sales principles

Customer service

Education

Bachelor’s degree in marketing, business, or related field

HS Diploma

Tools

HubSpot

Five9

CRM systems

Genesys Cloud CX

NICE CXone

CCaaS

Microsoft Office

Job description

Virginia Green is seeking an Inside Sales Coordinator to support our growing Mid-Atlantic sales team from our Virginia office. The role emphasizes administrative duties, reporting, data management, and CRM activities to drive performance and KPIs.

You will manage the Five9 dialer, maintain data quality, build campaign lists, analyze sales trends, and collaborate with cross-functional teams to enable the sales force to operate efficiently.