Inside Sales and Service Representative - Parts

Ingersoll Rand; Knoxville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Employee stock grant

Job summary

Ingersoll Rand is seeking an Inside Sales & Service - Parts professional to support the sales process from inquiry to delivery. You will identify parts, prepare quotes, and drive orders while aiding the outside sales team with lead generation and market intelligence.

Based at the Norcross Customer Center, the role involves coordinating complex orders, mentoring peers, and ensuring accurate documentation and timely responses to customers. A strong customer service background is essential.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Associates degree or 2-3 years of relevant experience required.
• Bachelor's degree preferred; Salesforce experience a plus.

Responsibilities

• Handle inbound customer requests to generate sales of products, services and parts.
• Assist customers with parts identification and generate quotes to convert to orders.
• Manage orders to meet delivery schedules and keep customers informed.
• Serve as main customer contact for complete sales cycle from quote to delivery.
• Mentor peers and share best practices as needed.

Skills

Customer service

Communication

Multi-tasking

Data analysis

Organizational skills

Strategic thinking

Education

High school diploma or GED

Associates degree or 2-3 years relevant experience

Bachelor's degree preferred

Tools

Microsoft Office

SalesForce

Forklift certification

Job description

Job Title

Inside Sales & Service Representative - Parts

Location

Greer, SC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

This is an Inside Sales & Service - Parts position based out of the Norcross Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Requirements

• High school diploma or GED required
• 2+ years of customer service experience

Core Competencies

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
• Ability to communicate effectively to all teammates, providing responses and updates timely
• Excellent multi-tasking skills to receive information and requests via multiple media methods
• Excellent written & verbal communication skills
• Organizational skills - ability to manage time and multi-task.
• Thinks and acts strategically
• Customer service focus - understand the need, solve problems, and respond in an efficient manner

Preferences

• Associates Degree or 2-3 years of relevant experience required; Bachelor's Degree preferred
• Technical background highly preferred
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
• SalesForce experience a plus
• Forklift certification a plus, but not required (we'll certify you!)

Travel & Work Arrangements/Requirements

• This position will be based in Greer, SC and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.