Inside Sales and Service Representative - Parts

Ingersoll Rand; Tennessee; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health care options

Dental coverage

Vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand, based in Greer, SC, is seeking an Inside Sales & Service - Parts specialist to support inquiries, quotes, orders, and delivery coordination from our Norcross Customer Center. The role offers escalation opportunities into lead generation and special projects for highly coordinated orders.

The ideal candidate has 2+ years of customer service experience and a background in parts or technical sales. This is a full-time on-site position with occasional travel within the US.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error‑free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Skills

Customer service

Communication

Multi-tasking

Organization

Strategic thinking

Data analysis

Education

High school diploma or GED

Associate degree

Bachelor's degree

Job description

Job Title

Inside Sales & Service Representative - Parts

Location

Greer, SC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

This is an Inside Sales & Service - Parts position based out of the Norcross Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands‑on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error‑free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Requirements

• High school diploma or GED required
• 2+ years of customer service experience

Core Competencies

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
• Ability to communicate effectively to all teammates, providing responses and updates timely
• Excellent multi‑tasking skills to receive information and requests via multiple media methods
• Excellent written & verbal communication skills
• Organizational skills - ability to manage time and multi‑task.
• Thinks and acts strategically
• Customer service focus - understand the need, solve problems, and respond in an efficient manner

Preferences

• Associates Degree or 2-3 years of relevant experience required; Bachelor's Degree preferred
• Technical background highly preferred

Travel & Work Arrangements/Requirements

• This position will be based in Greer, SC and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

What we Offer

• health care options like medical and prescription plans
• dental and vision coverage
• wellness programs
• life insurance
• robust 401(k) plan
• paid time off
• employee stock grant

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

What we Offer

• health care options like medical and prescription plans
• dental and vision coverage
• wellness programs
• life insurance
• robust 401(k) plan
• paid time off
• employee stock grant

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.