Inside Sales Ops

Taylor Hopkinson; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Taylor Hopkinson is seeking a Senior Inside Sales Operations Specialist in Boston, Massachusetts, to support their expanding team. This role involves owning the RFQ process for MV/HV transformers, managing customer communications, and providing hands-on support to outside sales.

The ideal candidate should have over 5 years of experience in inside sales or operations, strong technical knowledge of electrical equipment, and excellent communication skills. Join us in building something special in the power industry.

Qualifications

• 5+ years of experience in inside sales, sales operations, or order/project coordination.
• Strong knowledge of MV/HV transformers and related equipment.
• Experience with CRM platforms and ERP systems.

Responsibilities

• Own the RFQ process for MV/HV transformers.
• Manage a high-volume quoting pipeline in CRM.
• Serve as a primary technical and commercial contact for customers.

Skills

Inside sales experience

Sales operations

Order/project coordination

CRM proficiency (Salesforce)

Communication skills

Job description

Taylor Hopkinson is currently in active pursuit of a Senior Inside Sales Operations Specialist for a Tier 1 tracker manufacturer expanding into a new high-growth vertical. As a fast-growing transformer manufacturer, they are looking for top talent with a clear mission of building something truly special in the power industry.

The Senior Inside Sales Operations Specialist is a high-impact individual contributor supporting the commercial team. This role serves as the experienced operational link between customers, outside sales, engineering, and manufacturing – owning the quoting process end-to-end and acting as a trusted technical resource for customers and internal teams alike. This is not a people-management role, but it carries significant ownership, autonomy, and cross-functional influence.

Responsibilities

• Own the RFQ process for MV/HV transformers from intake through proposal delivery, partnering closely with engineering to develop accurate, competitive quotes.
• Independently manage a high-volume quoting pipeline in CRM, prioritizing opportunities and driving follow-up to close.
• Serve as a primary technical and commercial point of contact for distributor partners, EPCs, and utility customers throughout the sales cycle.
• Provide hands‑on support to outside sales on technical submittals, customer presentations, and complex order documentation.
• Coordinate directly with manufacturing and supply chain leadership to confirm lead times, production scheduling, and delivery commitments on high-value orders.
• Manage order entry, change orders, and contract documentation with a high degree of accuracy on complex, multi‑unit transformer orders.
• Proactively monitor backlog and lead customer communication on project status, delays, and escalations.
• Develop and refine pricing tools, proposal templates, and sales playbooks used across the team.
• Mentor junior specialists on quoting processes, CRM best practices, and customer communication standards.
• Track market trends, competitor lead times, and pricing intelligence to inform commercial strategy.
• Own compliance documentation requirements (NERC, FERC, utility specifications, DOE efficiency standards) for assigned accounts.

Requirements

• 5+ years of experience in inside sales, sales operations, or order/project coordination within electrical equipment, power distribution, or industrial manufacturing.
• Strong working knowledge of MV/HV transformers, switchgear, or related utility‑grade equipment.
• Skilled at reading and interpreting single‑line diagrams and detailed equipment specifications.
• Advanced proficiency in CRM platforms (Salesforce preferred) and ERP systems.
• Proven track record managing complex, high-value accounts and customer relationships independently.
• Excellent communication skills with experience interfacing directly with engineers, procurement teams, and utility customers.
• Highly detail-oriented with strong project management skills and the ability to operate with minimal oversight.