Inside Sales Manager - Marketplace

Ritchie Bros.; Austin (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

RB Global is seeking an Inside Sales Manager to lead a high-performing team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion. You will coach daily, manage pipeline reviews, and drive performance.

In a fast-paced environment, you’ll optimize CRM usage (HubSpot/Salesforce), set targets, monitor KPIs, and partner with marketing and operations to deliver a best-in-class buyer experience for customers in Austin and beyond.

Qualifications

• Experience using CRM platforms such as Salesforce.
• Experience leading and coaching Inside Sales Representatives.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Manage a team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion.
• Lead daily standups, weekly pipeline reviews, and monthly performance check-ins.
• Provide individualized coaching to improve rep productivity, win rates, and sales acumen.
• Monitor call/email activity, adherence to sales process, and CRM hygiene.
• Set daily, weekly, and monthly performance targets in alignment with company GTV and revenue goals.
• Track KPIs such as lead-to-opportunity rate, talk time, response time, and conversion rates.
• Partner with marketing and operations to optimize lead quality and sales enablement tools.
• Conduct regular audits of rep activity and effectiveness to drive continuous improvement.
• Ensure reps follow best practices in CRM (HubSpot/Salesforce) for lead management and buyer engagement.
• Collaborate cross-functionally to identify bottlenecks and implement scalable solutions.

Skills

CRM Salesforce

Sales leadership

Team coaching

Job description

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

Lead, inspire, and elevate a high-performing Inside Sales team focused on connecting buyers with the heavy equipment they need to succeed. As the Inside Sales Manager, you'll drive team performance through hands-on coaching, data-driven decision making, and continuous process improvement.

In this role, you'll oversee a team of Inside Sales Representatives responsible for prospecting, nurturing buyer relationships, and converting opportunities into revenue. You'll play a critical role in developing talent, optimizing sales effectiveness, forecasting results, and ensuring a best-in-class buyer experience.

We're looking for a collaborative, results-oriented leader who thrives in a fast-paced sales environment, enjoys mentoring others, and is passionate about achieving ambitious growth goals while fostering operational excellence.

Responsibilities

• Manage a team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion
• Lead daily standups, weekly pipeline reviews, and monthly performance check-ins
• Provide individualized coaching to improve rep productivity, win rates, and sales acumen
• Monitor call/email activity, adherence to sales process, and CRM hygiene
• Set daily, weekly, and monthly performance targets in alignment with company GTV and revenue goals
• Track KPIs such as lead-to-opportunity rate, talk time, response time, and conversion rates
• Partner with marketing and operations to optimize lead quality and sales enablement tools
• Conduct regular audits of rep activity and effectiveness to drive continuous improvement
• Ensure reps follow best practices in CRM (HubSpot/Salesforce) for lead management and buyer engagement
• Collaborate cross-functionally to identify bottlenecks and implement scalable solutions

Qualifications

• Experience using CRM platforms such as Salesforce
• Experience leading and coaching Sales Representatives
• Excellent communication and cross-functional collaborations kills