Inside Sales Leader — Heavy Equipment Growth

Ritchie Bros.; Austin (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

RB Global is seeking an Inside Sales Manager to lead a high-performing team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion. You will coach daily, manage pipeline reviews, and drive performance.

In a fast-paced environment, you’ll optimize CRM usage (HubSpot/Salesforce), set targets, monitor KPIs, and partner with marketing and operations to deliver a best-in-class buyer experience for customers in Austin and beyond.

Qualifications

• Experience using CRM platforms such as Salesforce.
• Experience leading and coaching Inside Sales Representatives.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Manage a team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion.
• Lead daily standups, weekly pipeline reviews, and monthly performance check-ins.
• Provide individualized coaching to improve rep productivity, win rates, and sales acumen.
• Monitor call/email activity, adherence to sales process, and CRM hygiene.
• Set daily, weekly, and monthly performance targets in alignment with company GTV and revenue goals.
• Track KPIs such as lead-to-opportunity rate, talk time, response time, and conversion rates.
• Partner with marketing and operations to optimize lead quality and sales enablement tools.
• Conduct regular audits of rep activity and effectiveness to drive continuous improvement.
• Ensure reps follow best practices in CRM (HubSpot/Salesforce) for lead management and buyer engagement.
• Collaborate cross-functionally to identify bottlenecks and implement scalable solutions.

Skills

CRM Salesforce

Sales leadership

Team coaching

Job description

RB Global is seeking an Inside Sales Manager to lead a high-performing team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion. You will coach daily, manage pipeline reviews, and drive performance.

In a fast-paced environment, you’ll optimize CRM usage (HubSpot/Salesforce), set targets, monitor KPIs, and partner with marketing and operations to deliver a best-in-class buyer experience for customers in Austin and beyond.